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Need to block harassing caller

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quincyil

IS-IT--Management
Oct 9, 2002
6
US
How can I block a harassing caller on my S8700 with ACD? Call comes in on ISDN line. Can I write it into a vector?(new user to system)
 
Hey Thanks - I just figured it out and they are correct. I was able to write a step in the vector to route to a new vetor if the ani = xxxxxxxxx. The new vector played an announcment and disconnected the caller. I tried just moving to another step in the same vector if the ani matched but then every test call disconnected. Sending it to a new vector seemed to help.
 
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