Need to add an IVR for employment verification 1

[soor]

Hello All,

We are currently using Avaya IP office for our office phones. I would like to add an IVR to verify employment when someone calls during after hours. Any ideas on how to do this? Thank you.

-Sam

 

[aarenot]

You need to explain what you are talking about. Why do they need to verify they are an employee, and in order to do what do they need to be verified as an employee? They need to be an employee to call the company after hours, or to call out after hours from the company?

You have a number of options for setting codes required to make calls out, or to have to log in to a phone to make a call. Give some more info.

 

[soor]

Thank you for your response. Well, we have the need whereby some of our clients, for security reasons, want to verify that an employee on their premises is working for us. The system would have the capability to tell the caller whether an employee is actually working for us or not (using their employee ID or Last, First name).

-Sam

 

[aarenot]

If you have VMPRO for your voicemail on an AA create a number to dial to confirm field personel names. Then connect that item to a call list action, on the specific tab click prompt caller with a list of users. Then create a hunt group with the members who work in the field in it, and have them be sure to record their name in the VM box. The number of the HG needs to go into the "transfer to hunt group" field of the specific tab mentioned earlier.


That should do it for you.

 

[soor]

Thank you for your response. That sounds like what I'm looking for. I went ahead and performed these steps. I created a user with a username 'VerifyEmp' in Avaya Management console. I then went into the VMPro client to attempt to connect the 'verifyemp' to a call list action. At this point I have lost track of what exactly are the steps needed to complete task. Thanks again.

 

[aarenot]

Create a hunt group on the IPO

Add the users you will need to verify as employees to the hunt group as members.

Make sure each one of the users which will be in the group have a voice mail box of their own, and have recorded their own name in their mail box.

The above is fdone in Manager.

Then in the VMPRO client

Find your main auto attendant for the night time. There is probably a menu, and you will need to add a menu option to dial to access this feature, let's say "9" is not in use. Add 9 as an option in the AA menu.

Then connect that item to a call list action. On the specific tab click prompt caller with a list of users. The number of the HG needs to go into the "transfer to hunt group" field of the specific tab mentioned earlier.


Try that, it should at least get you pretty darn close.

 

[makkaar]

I'm trying to do something similar (employee verification), however, I need to be able to verify ALL (1000+) employees. However, only about 100 are listed in the IP Office phone system (local office users). Suppose I have access to an Oracle view that returns the names and ID's of all active employees. Does anyone know how I can make use of this DB or active directory which also contains all users, integrating either with the voicemail system, rather than recreating and maintaining all users separately in IP Office Manager? Thanks in advance.

 

[groundedagain]

do I database lookup on the Oracle view should be very straight forward to play back a recorded announcement confirming employee status or using Text to Speech to readback data from Oracle view.

Have done it to read-back job status out of CRM systems to callers. Very easy especially i you have SQL knowledge.

HTH

Jason Wienert
Brisbane, Australia

http://www.centralcity.com.au

GoldMine, Avaya, ACCPAC CRM

Please remember to thank preople for their valuable input.

 

[soor]

Thank you for your input Jason,

I would like to know the specific steps that would allow me to perform a database lookup of employees. I would then like to have Avaya readback their names from the Oracle db view. Could you provide me with more information on how to do this? Thanks again.

-Sam