NDT, test light on (already did a search)

[srmega41]

I have a set that was working yesterday, but now has no dial tone, and the only thing on the phone is the test lamp. She has unplugged the phone and plugged it back in, with the results still the same. She indicated that there is an easy fix for this, but I am unable to find anything. System is CM 2.1.

I am new to the Avaya realm, so any help would be most appreciated.

Scott M.

 

[tmgpbx]

Could be a number of things. First things first. What is the Model # of the phone?

 

[srmega41]

Thanks for the response. The set is an 8434DX.

Scott M.

 

[youcandoit]

8434's require external power make sure it's plugged into pwr and connected to the PBX

 

[tmgpbx]

Try a stat station xxxx, and see if it is connected or not.
If you have the rights try a busy and release on the phone.
Busy station XXXX
Release Station XXXX

This might help. If not, start looking to see if the port was removed or the set was accidently TTI'd. If you display the set is there a port associated with it. If so start from the port and work your way to the desk top to see if any wires were damaged.

 

[srmega41]

This facility if off-site, and my C-LAN cards have not been assigned IP Addresses yet. I will ask the user to check on the power, and if that is not the issue, I will work on the set locally in the morning.

Thanks for the suggestions, I will let you know what ends up being the issue, hopefully tomorrow.

Scott M.

 

[srmega41]

Problem cleared, but not much info. Apparently the previous Telecom Admin said this system would "at random", lose connection to a phone. The resolution is to unplug the set, wait for about 30 seconds, then plug it back in. These steps resolved the issue this morning. In addition, the system is prone to placing sets into forward status at random. I will get with my vendor to discuss further. None of these issues or fixes sond "correct" to me.

Thanks for everyone's help,

Scott M.