NDPS problems

[emilyo]

On Monday night the server was restarted (probably without unloading NDPS first).

Now, whenever someone prints to any of the NDPS printers the last page of the job only prints to halfway down the page.

Has anyone had this problem before?

Emily.

 

[iolair]

No, I haven't. Have you stopped and restarted the NDPS broker?

Iolair MacWalter

 

[marvhuffaker]

You shouldn't have to shut down NDPS before rebooting the server. It should shut down by itself. Unless it was shut down unexpectedly and something got corrupt.

I would reboot again, run VREPAIR on the SYS volume, and then try it again.

Marvin Huffaker MCNE, CNE
Marvin Huffaker Consulting

http://www.redjuju.com

 

[emilyo]

Cheers Marvin.

I finally got around to doing the VREPAIR just now. Its still not working properly.

Do you have any more ideas???

Thanks

Emily.

 

[TheLad]

Do you distribute drivers via the NDPS Broker? If so, check that the print drivers are not corrupt. You could reinstall the print driver on one affected machine to see if your problem is resolved?

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"It's true, its damn true!"
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[emilyo]

I hadn't, but I guess it couldn't hurt to check for updated drivers, with HP and re-install.
Thanks

Emily

 

[emilyo]

I already had the latest drivers. So that's not the problem.

I also downloaded the latest HPGATE.NLM, from HPs website, it comes with its own install program. I thought it might help to install that, but for some reason, installing it didn't actually update my HPGATE ver 3.00a to ver 3.00b.

I am currently in email conversation with HP about all of this, early stages tho' so just printing out test pages for them at the moment.

Thanks for the help.

Emily

 

[terry712]

what gateway are you using for the printer

must confess i prefer to use the novell gateway rather than hp , lexmark and the like, seems a lot more robust

 

[emilyo]

Hi Terry,

Is the Novell gateway a generic gateway for all types of printer, or does Novell have a gateway for HP printers?

Not at work at the moment, so can't check it out.

Cheers.

 

[terry712]

it's a generic gateway for all printers
there is a specific gateway but the i prefer the generic one ,only downside is that it doesnt have a file for it - cant remember extension .npd or something so you dont get the proper picture of printer - just a generic one but you get all the features and seems robust or at less never had any probs with it

 

[terry712]

sorry forgot to add

i've only used ndps in netware 6
i'm assuming that it's the same in 5.1

 

[marvhuffaker]

I think you missed something here. You were asked if you could reinstall the drivers and test, but then you said the drivers were already the latest. That wasn't the issue. The issue is that your drivers may have been corrupt. Therefore, a reinstall of the drivers might be in order as a test. You might even delete the driver directory for the particular printer and make sure you get clean copies in there.

Marvin Huffaker MCNE, CNE
Marvin Huffaker Consulting

http://www.redjuju.com

 

[emilyo]

Marvin,
I downloaded the driver from HP again and installed it anyway even it was the same as the one I already had. It didn't seem to help.

Terry,
I'll have a look at the Novell gateway today and report back.

Thanks guys,

Emily