Names not all updating PBX/Hotel

[phonetech2012]

We have an existing option 81c with a newly installed Duvoice voicemail system. The Duvoice interfaces with the Opera PMS system via IP connection, and then the Duvoice is connected to the PBX via digital ports. Prior to the Duvoice we used HMS400 which had a serial connection to the PMS and we never had any issues with CPND data. There seems to be no pattern to this problem since some names that are shorter then 27 characters are having issues updating on the PBX.
We are getting a "NAME BIG" error on the pbx when this happens, any ideas?

 

[Firebird Scrambler]

I did a search and found this related report below that refers to the CPND name length.

Site had all extensions able to have CCS-CSA changed to CCS-CSI by CHeck IN message from the PMS system except just one extension.
It was found thet XPLN for this extn's name was set at 13 and all the rest were set to 27. The PMS was sending a field length of 16 characters in the CHeck IN string.
Changing XPLN to 27 fixed.
Extract from captured PMS messaging:-

Successful message
----------------------------
PT [STX]SE CP 3759 'STEWART MR MRS ' CH IN[ETX][BCC]12:58:02
MT [ACK]12:58:02

Failed message
----------------------

MT [STX]NAME BIG [ETX][BCC]13:03:48 <<<<========== This might have been a bit of a clue.
MT [STX]MNEMONIC[ETX][BCC]13:03:48
PT [STX]SE CP 3104 'MCLEAN DNM MR ' CH IN[ETX][BCC]13:03:48
MT [NACK]13:03:48
MT [STX]NAME BIG [ETX][BCC]13:03:50
PR [STX]SE CP 3104 'MCLEAN DNM MR ' CH IN[ETX][BCC]13:03:50
MT [NACK]13:03:50
PT [ACK]13:03:50
MT [STX]MNEMONIC[ETX][BCC]13:03:50
MT [STX]NAME BIG [ETX][BCC]13:03:50
MT [STX]MNEMONIC[ETX][BCC]13:03:50
PR [STX]SE CP 3104 'MCLEAN DNM MR ' CH IN[ETX][BCC]13:03:50
MT [NACK]13:03:50

I have not been able to locate the significance of 'BIG NAME' or 'MNEMONIC' in any documentation.


Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

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[phonetech2012]

Thanks for getting back to me. Xpln was set for 27.