When one of my remote offices calls me (we're both on 25.4) my display shows one of the remote office's employee's name. When this same remote office calls me on a POTS line to which I connected an analog set with caller ID I see the company's name (which is what I should be seeing, not this employee's name). Carrier says it's not them, and I should check my equipment but I can't begin to guess where the problem in programming could be. Remote office's calls to EVERY area code and EVERY exchange go out over one single route. Everyone has same NCOS/TGAR. Any ideas? thanks for your help.
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name display on outbound calls
- Thread starter coniglio
- Start date
Yes, MCI is substituting the 'placename' or 'ratecenter' associated with the caller's npa/nxx. That information is available to all, and is usually 'static', so no $$ database dips involved. There are some originating locations where the database lookup isn't technically possible, so every carrier displays either the ratecenter, or 'name unavailable' but do display the CPN.
- Thread starter
- #22
I'm not sure of the standard on the formatting of the CallerID data, to be honest. There were two different standards for the display of rate center name information for a while--some invoice systems had 'smaller' fields than others. I would say that in the case where MCI (or any carrier who is doing it this way) is sending ratecenter instead of doing a name lookup, then they (MCI) has control over how it's formatted.
It sounds like they're concatenating the two fields together including trailing spaces, instead of doing the first field 'left flush', dropping the extra spaces, and adding the state.
It sounds like they're concatenating the two fields together including trailing spaces, instead of doing the first field 'left flush', dropping the extra spaces, and adding the state.
- Thread starter
- #24
what???? that is a word I have never seen, but I can't wait to look it up in the dictionary! Concatenating??!! I'll ask MCI if they're CONCATENATING the fields and, if so, can they UN-concatenate them. which i'm sure they'll tell me they can't. Okay, I'm going to the dictionary. Thank you so much for all your help.
- Thread starter
- #26
I now have a similar problem with another office, but the problem has been reversed. All our offices use MCI T1s and when this one particular office calls any of our other offices, our company's name shows on our caller ID (which is what we should be seeing). If this office calls a regular POTS line the far end sees the name of an employee who left years ago. This employee's name starts with the letter A, which leads me to believe that years ago, when the office first opened and they used Verizon POTS lines, this employee was the first name listed on the account. Now we have an MCI T1 but this old employee's name shows on outbound caller ID. MCI just told me it's my PBX, but I know that's not the case. How can I explain to MCI in basic English what they need to do to correct this? This has been going on for two months now. Thank you.
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