Nam Problem - VM Busy

[vegasnortel]

Customer is running a 8 port fiber nam w/4.1.05 on a MICS 6.1 System. The trouble is that with very little call volume, the system is kicking back calls transfered to extensions because VM will not pick up at 4 rings. If you try F983 I get "VM Busy". After I wait a few seconds, it will let me in. When the VM said busy, I quickly went into system admin to show that only 1 set was active in system "Module Status". Is there anything that you guys (and gals) can recommend me to check further to assist my troubleshooting in this matter?

I appreciate your help!

VM uses P301, 302, 303, and 304 with B1 and B2 Channels for a total of 8 ports.

Rich
702-325-5805

 

[nortelnorstar]

Have you checked port status in maintenance? Have you checked channel status in F915?

Marv

http://www.telemarv.ca

 

[vegasnortel]

port status in maintenance shows PCID on B1 and B2 channels on ports 301-304 all active and idle. When I hit Feature 915 it says inactive feature, but the VM system is up and running fine?! F985 shows Set 280.

 

[jkupski]

Is there a NIC in the NAM? If so, can you access it via NVM manager?

 

[bkrike]

915 can sometimes get enabled as another code, but still close to that number. I can’t remember the exact possibilities, but you could try 916, or 913-918, etc...

 

[photon33]

Somewhere in f983 there is Option>Add or View
you could view how many licensed channels you have.
I would bet in ACCESS Server your chan status would show ..@@@@@@
and you only have 2 licensed channels.

 

[techtel]

Do feature**xftest. Password will be Your config password.
This will tell you what feature codes you have. Usually the first one will be your ACCESS feature.

 

[FletcherP]

If this is a NAM that has been reconfigured some how losing its sekur key then you may have to reinstall your sekur key disk for activayion of other authorized channels.

 

[bigcat919]

When F915 says inactive, try each number consectively up to 930. Have had a couple of NAM's in the past that used 927 and 928 to get in.