Mutliple day delay in VM routing?

[JustinEllison]

I have had multiple instances of a customer leaving voicemail for mailbox, and the message not showing up until 4 days later. I had someone call back, and see if the customer truly left the message that long ago, or if the phone system was stamping the time and date wrong - to my suprise, they left the message that long ago.

I have absolutely no idea what might be causing this. Does anyone have any direction to point me in?

 

[Texagan]

Your system sounds like it needs more ports. What you describe happens when all ports are busy and a message is left in a mailbox.

 

[merlinman]

I agree with Texagan, however, other considerations should be looked at.

I am assuming this is a MERLIN MAIL or MLM007...

IF you know how to use monitor, you could look and see what that last port does, when a message is left.

ONE THING TO CONSIDER - 99 times out of 100, when we received this report, it was the user FAT FINGERING and DELETING 2 MESSAGES or SKIPPING a MESSAGE, and not realizing it.

That is MOST LIKELY what is happening.

Also, You may want to insure that the LAST port is the last one being accessed.

That is, if the VM Calling group has LINEAR hunting, and the ports were assigned backwards, then the LAST PORT is always busy answering calls.

The LAST PORT in the MAIL SYSTEM is the one that turns on the lights and does outcalling.

So, if something is keeping it busy, then it doesn't have time to turn on lights.

Again, monitor would tell you.

But I would strongly suggest looking at the USER POSIBILITY first.