muting the handset transmitter??

[gmiller1949]

My customer says they used to be able to press the "handsfree mute" button and cut out the handset transmitter only.....not activating the speakerphone. I've tried STD and AUTO and cannot cut off the tramsmitter without activating the speaker. Any suggestions?

thanks gm

 

[exsmogger]

Handsfree Mute means just that. It only mutes the microphone, or the transmitter if using a headset. Fastest way to mute the handset is to unplug the cord from it.

Brian Cox

http://www.jandjcommunications.com

 

[hawks]

They do make Handsets with a Mute buttone on them>

 

[RikRodgers]

If they used to be able to do that, odds are, they had their handset plugged into the wrong jack on the back of the phone. That will cause other issues, though. (calls won't release when the handset is replaced in the cradle, and they'll have to press the Rls key to end a call, etc...)