5.3. Music on Hold – Multiple External Sources
Multiple Music-on-Hold sources are supported on IP Office only IP500, IP500V2,
IP406V2, IP412 with Phone Modules.
Based on field feedback we have enhanced the existing IP Office MoH functionality
with up to 4 external MoH inputs, and set the MoH source for outbound calls. IP
Office will add the ability to take MoH from an analogue extension port (maximum of
four). ETR ports are not supported.
An analog extension port is specified as XTN: followed by the base extension
number. For example XTN:216 for base extension 216. The analog extension must
be one that has had its Equipment Classification set to “MOH Source”. A suitable
interface device is required to provide the audio input to the extension port. It must
look to the IP Office like an off-hook analogue telephone. For example a transformer
with a 600 Ohm winding (such as a Bogen WMT1A) or a dedicated MoH device with
a 600Ohm output designed for connection to a PBX extension port which is providing
loop current can be used.
Unlike playing WAV files using an Analogue Extension port will not use a Data
Channel. There will be a new Equipment Classification option for Analogue Extension
ports; "MoH Source". Extensions configured as MoH source will count as extensions
for licensing - specifically in the limit of 32 extensions for Small System Upgrade
License. An Extension configured as MoH Source will have a specific icon in
Manager.
The new source can be used for incoming calls and for outgoing calls. The “h”
character can be used in the Telephone Number field of short codes to specify the
hold music to associate with calls routed by that short code. The format h(X) is used
where X is the source number. Please review the IP Office Manager Help for more
details.
• Ability to take MOH from an analog extension port (Max of 4)
• ETR ports not supported
• New Equipment Classification option for analog extension ports called "MOH
Source"
• Extensions configured as MOH source count as extensions against licensing -
specifically in the limit of 32 extensions for Small System Upgrade License
• An Extension configured as MOH Source will have a specific icon in Manager
• A new Short Code telephone number character 'h' will be added to select the
MOH source that will be used when a call is placed on hold by the system
originating the call
• An analog extension port is specified as XTN: followed by the base extension
number.
• The IP Office will re-load any WAV files used for MoH if they have been
changed on SD card.
