Music on Hold for M2250 Calls

[actelcom]

Is there a way for calls ringing to a M2250 to hear music while waiting to be picked up by the attendant.

 

[worldwidedialtone]

Has the attendant answered their call and placed them on hold?

MIKE

 

[phonz1]

No, there isn't. Until a call is answered on the PBX, there is no way for you to provide music.

 

[actelcom]

No, the attendant has not put the caller on hold.

 

[Nortellian]

I have heard to try ROA recorded overflow announcement.

 

[worldwidedialtone]

Like phonz1 said the call has to be answered first.

MIKE

 

[Nortellian]

The first ran picking up the call counts as the call getting answered so it is not dependent on the Attendant. At least this is how I interpret the reading of the feature. How did you interpret it when you read it?

Recorded Overflow Announcement (ROA) allows delayed calls to the
attendant to be connected to a recorded announcement notifying the calling
party of the delay. A second recorded message can also be provided to the
calling party repeatedly until an attendant answers the call.
A call that is waiting in the queue receives the first recorded message after
the expiration of a timer (T1). After the message is given, the call returns
to the attendant queue. While the call is in the waiting state, it can be
connected either to Music (MUS), Ringback tone (RGB), or Silence (SIL).
If a second recorded announcement is specified, the call receives the
message upon expiration of a second timer (T2). After the second message
is given, the call is placed in the attendant queue again. There is no limit to
the number of times a call can be given the second recorded message.

 

[sporty2]

Look at the following in LD 21

TYPE INT_DATA
CUST 00

CLDN NAP "RAN" NAP NAP *****calls to LDN ********
RANR 51

TYPE ROA_DATA
CUST 00
OPT ROI **************this is ROX by default*******
FRRT 51
FRT 10
SRRT 32
SRT 30
WAIT RGB
RICI 0 1 8 ********* ATT ICI keys to get ROA****

Hopes this helps

sporty2