Music On Hold File

[fedphone]

Installed the HoldMusic file into Manager and rebooted - TFTP server installed the file and i see it in manager - changed the source in manager to WAV file - but it still plays beep beep. One thing - i think the client still has the audio device they were using plugged in.... would that interfere with play the wav file? i can imagine how...

 

[hairlessupportmonkey]

you do know you need to change the source of the music in manager, then reboot the switch right?

ACSS - SME
General Geek

 

[fedphone]

Yes i know..but what i did was change hte source - rebooted; it didnt work; so i added the file to the tftp server in manager and rebooted - still beep beep - guess i should change the source AFTER the tftp loads it?

 

[amriddle01]

Does SSA show the file as loaded or not? Is it in the correct format?

http://www.ipoffice.tel

 

[fedphone]

I see an error message in SSA - failed to load HoldMusic file... so that the issue - but the TFTP log shows it loaded. If it loads successfully - where in SSA would i find that? or is the absences of the error message that does that?

 

[amriddle01]

Look at the resources tab in SSA, it will say if the file is loaded or not at the top

http://www.ipoffice.tel

 

[bdelmar]

If the file is more then 90 seconds long (or 30 seconds on older IPO's), it wont play.

 

[Dangigem]

I see the same issue with a file that I know worked (30 secs) but won't load on a 500 7.0(23). It is the file I have used many times previously.
Danny

 

[Bas1234]

@Dangigem, For 7.0.23 is a patch available

https://support.avaya.com/css/appma....0.x/C201110131542446980_8#wlp_Downloads_Page

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It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool

http://tinyurl.com/bas1234

)
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