Scott,
Wanted to give you an in depth update. Thank you first of all for all the hard work you put into this. It was an awesome help. I was able to take it, and use it as a template, i had to convert it to basic script so I could make use of the formula= to evaluate each step and what it was returning. It took me awhile to understand everything you were doing in order to take it a part and mold it to the report. I finally got it to work though and got verifiable numbers to show calculations were correct. I have a few more things to work out to add people across tickets totals together to get an average, but i am very close. When i'm finished if you want i can post the final formula that completely works. Thanks again, your a great programmer and really spent some time on this. I appreciate it.
Regina
