Multicall and 1st alt timer

[AlfredSpecial]

The multicall uses the timer of the handsets COS but what if the key is on various handsets in different COS?

Can you assign a timer just to the multicall key and not the handset it is on, as that needs to route to VM after a different time?

 

[Mitelpassion]

Unless the multicall DN appears in the station service assignment form, probably not I think.

E

 

[MitelInMyBlood]

Assuming SX2K or 3300:

If the key appearance is also a PRIME number on a set somewhere then it's call rerouting on first alternate will be controlled by the COS of the set where it is prime. Call reroute second alternate will always be controlled by the call rerouting timer in the system options assignment form. 2nd alternate destination is not controlled by class of service.

With no call reroute 1st or 2nd alternate, then user-programmed forwarding (if any) takes over. However, user-programmed forwarding only applies to the PRIME number. In this case the amount of ring time on each instrument in a daisy-chained string of multiple forward hops will be determined by the COS of each set in the chain. With daisy-chained user-forwarding all forward hops must be prime numbers except the final destination can be a softkey.

Black magic comes into play when we begin dealing with extensions that are not prime (anywhere) and appear only as softkey appearances.

In the first place, key appearances that are softkeys only and do not have a prime appearance anywhere cannot be user-forwarded, period. Please note the period. They can only be rerouted via the call rerouting tables.

However, CLASS OF SERVICE still comes into play. What determines the class of service of a "softkey" is the class of service assigned to the instrument where the softkey first appears. To find out, look at the MULTILINE SET GROUP (MU S G) assignment form for the softkey extension you're interested in. This form will show the PRIME EXTENSIONS of all sets where the softkey appears. The first set in the list is the one that governs class of service behavior of the softkey.

 

[Mitelpassion]

Just to add to the previous reply:

The 2nd Alt rerouting timer can be governed by a COS. The Answer Plus - System rerouting timer is used for this.

User-programmed forwarding always takes priority, so if you have 1st and 2nd Alt programmed for a set and a user decides to change this from a set, the latter routing will be honoured.

So Alfredspecial having read Mitelinmyblood's reply you probably can't forward mutlicall DN without using the COS of a set.

 

[MitelInMyBlood]

Point of information. The Answer Plus system rerouting timer in COS, when implemented, applies only to external calls.

 

[AlfredSpecial]

Thanks that ansers my question

P.S. Answer plus system rerouting is an extra feature requiring a license?

 

[MitelInMyBlood]

On the SX2000 "Answer Plus MCD" is option MSA-A-20 with a list price of $1260 USD. However it is included in the LW33 Core Load. It is also included no charge in the core load for the 3300. Look at your Dim & Feat display form, you may already have it.