Multi-skill agents / Skill reports 1

[sozmena]

Hi all,
I have 7 agents with 4 skills each (the same skills).
In CMS I get the historical reports for each skill.
But I want also to have a single historical report which
contains the sum or the average values of those skills.

For example,
I have the historical/split-skill/report daily
for each skill.
I want to have the same report which contains the sum
of calls, sum of abandons, average hold time etc ...
for all the 4 skills

Any idea for this ?

Thanks in advance and my best regards,

sozmena


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[FoneFun]

Create an agent group, and add your 4 agents.

Go run historical, agent - group summary daily