MTA stacks and Inf. Store not starting 1

[mrscary]

Scenario is:

At the company with this problem - the exchange server mobo went down, and was a week+ in being replaced. In the meanwhile, they installed E2k3 on a new machine - giving it the same name, and restored a backup of the data - they were not able to get this going. Not sure why, but I do have a horrible feeling that at some point they did a setup.exe /removeorg and a re-isntall

Today the repaired server is back online - I have sorted out the problem caused by a new machine taking its name in AD (using NETDOM.exe).

And it boots up just fine, and is replicating with the GCS and other DCs happily.

However, MTA and also the Inf. Store are not starting.

The errors given are as below - I am listing all the events that are thrown - from start to end for each service.

On the startup of the inf. store you get two errors in the application log. These are:

Event Type: Error
Event Source: MSExchangeIS
Event Category: General
Event ID: 9538
Date: 15/06/2005
Time: 12:45:50
User: N/A
Computer: EXCHANGE
Description:
Error 0xc004038a calling StrInitialize in REAPI.DLL.

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Event Type: Error
Event Source: MSExchangeIS
Event Category: General
Event ID: 5000
Date: 15/06/2005
Time: 12:45:50
User: N/A
Computer: EXCHANGE
Description:
Unable to initialize the Microsoft Exchange Information Store service. - Error 0xc004038a.

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On the startup of MTA stacks you get:
Event Type: Information
Event Source: MSExchangeSA
Event Category: Monitoring
Event ID: 9095
Date: 15/06/2005
Time: 12:41:18
User: N/A
Computer: EXCHANGE
Description:
The MAD Monitoring thread is initializing.

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Event Type: Information
Event Source: MSExchangeSA
Event Category: Monitoring
Event ID: 9096
Date: 15/06/2005
Time: 12:41:18
User: N/A
Computer: EXCHANGE
Description:
The MAD Monitoring thread is initialized.

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Event Type: Error
Event Source: MSExchangeSA
Event Category: Monitoring
Event ID: 9098
Date: 15/06/2005
Time: 12:41:30
User: N/A
Computer: EXCHANGE
Description:
The MAD Monitoring thread was unable to read its configuration from the DS, error '0xc004038a'.

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Event Type: Warning
Event Source: MSExchangeMTA
Event Category: Field Engineering
Event ID: 2219
Date: 15/06/2005
Time: 12:41:50
User: N/A
Computer: EXCHANGE
Description:
The MTA is running recovery on the internal message database because the MTA was not shut down cleanly. This operation may take some time. Status updates will be written to the Windows 2000 Event Log. [DB Server MAIN BASE 1 0] (14)

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Event Type: Warning
Event Source: MSExchangeMTA
Event Category: Field Engineering
Event ID: 2206
Date: 15/06/2005
Time: 12:41:50
User: N/A
Computer: EXCHANGE
Description:
The MTA database recovery operation is now checking queue: XAPIWRKQ, the filename of this queue is: 01000020. [DB Server MAIN BASE 1 29] (14)

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Event Type: Warning
Event Source: MSExchangeMTA
Event Category: Field Engineering
Event ID: 2206
Date: 15/06/2005
Time: 12:42:11
User: N/A
Computer: EXCHANGE
Description:
The MTA database recovery operation is now checking queue: /O=SLINGCO/OU=FIRST ADMINISTRATIVE GROUP/CN=CONFIGURATION/CN=CONNECTIONS/CN=SMTP (EXCHANGE)/CN={FB2F22CB-1180-4FEE-8267-3F7A87F126AA}, the filename of this queue is: 0100002B. [DB Server MAIN BASE 1 29] (14)

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Event Type: Warning
Event Source: MSExchangeMTA
Event Category: Field Engineering
Event ID: 2207
Date: 15/06/2005
Time: 12:43:27
User: N/A
Computer: EXCHANGE
Description:
The MTA database recovery operation has completed successfully. Recovery details can be found in the file: D:\Program Files\Exchsrvr\mtadata\.\MTACHECK.OUT\MTACHECK.LOG. [DB Server MAIN BASE 1 67] (14)

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Event Type: Error
Event Source: MSExchangeMTA
Event Category: Field Engineering
Event ID: 9405
Date: 15/06/2005
Time: 12:43:27
User: N/A
Computer: EXCHANGE
Description:
An unexpected error has occurred which may cause the MTA to terminate. Error: Init Routing API returned error -1073478774. [BASE MAIN BASE 1] (16)

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Event Type: Error
Event Source: MSExchangeMTA
Event Category: Directory Access
Event ID: 137
Date: 15/06/2005
Time: 12:43:27
User: N/A
Computer: EXCHANGE
Description:
A fatal directory error occurred. Change to the maximum logging level for more details. [MTA MAIN BASE 1 12] (16)

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Event Type: Warning
Event Source: MSExchangeMTA
Event Category: Resource
Event ID: 9406
Date: 15/06/2005
Time: 12:43:27
User: N/A
Computer: EXCHANGE
Description:
There is not enough Performance Monitor memory to display the MTA Connections information. Stop attached Performance Monitors and re-start the MTA. [BASE MAIN BASE 1] (14)

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Any help gratefully recieved.

Hollingside Technologies, Making Technology work for you.

http://www.hollingside.com

(No, I am not scary at all! See

http://www.stircrazy.org)

 

[MikeBatters]

Ouch - Not quick and easy to sort.. If you attack some of the eariler errors then retry others will go away becuase of service dependancies.

See Microsoft Technet Articles:

http://support.microsoft.com/default.aspx?scid=kb;en-us;283098

http://support.microsoft.com/default.aspx?scid=kb;en-us;305030

http://support.microsoft.com/default.aspx?scid=kb;en-us;840469

Mike

*************************************

Remember - There is always another way..........

 

[mrscary]

So, an in place "re-install" might do the trick?

Will that break anything - or lose the data that is there?
Thanks for the prompt response btw.
M

Hollingside Technologies, Making Technology work for you.

http://www.hollingside.com

(No, I am not scary at all! See

http://www.stircrazy.org)

 

[MikeBatters]

Before going any further i think rerunning DomainPrep & ForestPrep is essenstial then an in place ReInstall MAY help.

Try those two steps then post back with any further problems or let me know if it is fixed!

Mike

*************************************

Remember - There is always another way..........

 

[mrscary]

Ok - ran forest and domain prep with no errors.
Rebooted the server, and the same errors are still there.

What is the next step?

On another note - if I can't get this fixed - what are your daily rates, and how long do you reckon it might take you to fix it? Assuming that you might be willing of course...



M

Hollingside Technologies, Making Technology work for you.

http://www.hollingside.com

(No, I am not scary at all! See

http://www.stircrazy.org)

 

[MikeBatters]

Have you run the inplace reinstall followed by any service packs that were installed before the problems started?

Mike

*************************************

Remember - There is always another way..........

 

[MikeBatters]

On the other question...

Post you e-mail address and i will send you all the details of out rates etc as we would be more than happy to help you if needs be.

Mike

*************************************

Remember - There is always another way..........

 

[mrscary]

Urch.
Ok - back at it again today - all via remote desktop.
The re-install won't work - I get the message:


'The component "Microsoft Exchange Messaging and Collaboration Services" cannot be assigned the action "Reinstall" because: - You must use the same edition of Microsoft Exchange Server 2003 Setup (Enterprise or Server) as the existing installation.

This is weird, because the installed version is 6944.4 (RTM) - and the disk in the CD is that version also. I get the same message when I go into control panel, add remove - and try and change it from there.

Although - Office 2000 does appear to be installed on this server - and I recall from somewhere that Outlook replaces the mapi dll. Could this be the problem?


Hollingside Technologies, Making Technology work for you.

http://www.hollingside.com

(No, I am not scary at all! See

http://www.stircrazy.org)

 

[mrscary]

Re rates etc.
Email address (well, not mine, well, it is mine, but not my main one and it is an email address that I don't mind posting on the web) manicguitarist@yahoo.com

Hollingside Technologies, Making Technology work for you.

http://www.hollingside.com

(No, I am not scary at all! See

http://www.stircrazy.org)

 

[MikeBatters]

I doubt that the Office installation will be causing the problem.

The next step i would recommend you take it to make a copy of the entire contents of the MDBDATA folder (priv & .edb files & logs) to somewhere safe then remove Exchange from the box completely.

Reinstall Exchange and once the install is complete (and any SPs re-applied) tick the box on the IS to "Allow to be Overwritten by a restore", shutdown all the services, copy the data back in and them restart all the services.

Fingers crossed you should be back in business.

Mike

*************************************

Remember - There is always another way..........

 

[mrscary]

Hi there. Current status - the exchange server failed to come back to life.



They have a new box on the network, onto which I have installed Ex2k3 and this is running fine.

I have recovered the mailboxes from the old server and mounted these in a recovery storage group on the new server. I was about to migrate all the contents to the inf store on the new server, when it occured to me that the mailboxes in Active Directory are still pointing at the old server - which we will decommision when all this is over.

How can I move the mailboxes in AD to point to the new server?

M

Hollingside Technologies, Making Technology work for you.

http://www.hollingside.com

(No, I am not scary at all! See

http://www.stircrazy.org)

 

[MikeBatters]

When you have brought the recovery information store online you should be able to see all the mailboxesd in a disconnected state.

Rather than mirating all of these just slect a user and remove teh Exchange Attributes from teh AD then reattach the mailbox to that user.

Should work fine.


Mike

*************************************

Remember - There is always another way..........

 

[mrscary]

How do you re-attach a mailbox to a user? I can remove the exchange attributes (losing all the email addresses etc - but I can live with that) - but then how to point the recovered mailbox to the user again?
Or do I just create a new mailbox on the new server, and use exmerge to copy the old data back?
M

Hollingside Technologies, Making Technology work for you.

http://www.hollingside.com

(No, I am not scary at all! See

http://www.stircrazy.org)

 

[MikeBatters]

In the System Manager you can use the mailbox recovery centre.

Mike

*************************************

Remember - There is always another way..........

 

[MikeBatters]

Did you ever get this running Mr Scary?

Mike

*************************************

Remember - There is always another way..........

 

[mrscary]

Not yet - not fully.
Situation thus far is:

On old server, couldn't resurrect - so installed new server with E2k3 - which had some issues but seems to be work with new mail ok. The issues with the new server is that they couldn't find the offline address book - which is on the opld server - so following an MSDN post I reset the system folder with GUIDs and ASDIEdit.

I haven't restored the old data yet though - but there are 3 copies of it. 1. THe original copy backed up on the old server. 2. The inf store on the old server that won't mount. I have tried to run the recovery tools on this. And 3 a copy of the data on the new server in a recovery storage group. It will mount these, and does show stuff in the mailboxes, but exmerge is not extracting anything.

To be honest - I haven't had much time to look at this - these are a very minor client of mine, and I have been doing this via RDP in the odd spare hour whilst on other client sites. I think I really need to pass them onto someone with some proper exchange expertise - hopefully you guys might be able to help. As I mentioned before, these guys are not far away from your offices.
M

Hollingside Technologies, Making Technology work for you.

http://www.hollingside.com

(No, I am not scary at all! See

http://www.stircrazy.org)

 

[chillinied]

I've got a very similar problem where I can't get the IS to start-same error 0xc004038a . I did muck around with "everyone" permissions-ie.deleted some-after taking a spammer hit, and now what I'm having trouble with is that my exchange server w2k3 ex2k3, is showing as a workstation in netdom and ldap and AD users and computers. When I try to use replmon on the ex2k3 server-which isn't a domain controller-and monitor the local server error=application directory replication monitor the server could not be contacted or you had insufficient permissions to read the status of the server. Originally thought it to be a possible dns problem-but I think I've got that cleared up. Any and all ideas would be welcomed as this is a major pain. Why am I doing this for a friend???