MST Trace Help

[Jsaunde7]

All,

I trying to run an MST trace as we have calls dropping when agent puts customer on hold. I can update the settings for Ch MST but when I try to run command display internal-data ext-map to get the UID for station I need to trace, I get "Internal-data" is an invalid entry; I also need to be able to decode the trace so I can view. I opened a ticket with Avaya and when they login to our system with their login, they can run the display internal-data ext-map command. All help would be appreciated.

 

[kyle555]

sounds like you're not dadmin, or dadmin isn't setup as a business partner. If you don't get prompted for a PIN, disp internal won't work.

 

[Jsaunde7]

what needs to be done to get this access updated?

 

[kyle555]

cm web page-->admin accounts and make one with business partner permissions

 

[Jsaunde7]

I checked my accounts and my account is set-up just as dadmin account. Could this mean I need to reach out to our vendor to get this fixed.

 

[kyle555]

what profile? can you add an account with profile 18?

 

[Jsaunde7]

that the profile that dadmin and myself have

 

[Jsaunde7]

Avaya just told me that I would have to open a ticket each time with them to have logs pulled and decoded....I know that is BS...lol

 

[Jsaunde7]

so I changed my profile to prof2 and when to sat menu and it asked for Password. I've never set this before, would this have been set by our Vendor?

 

[AvayaTier3]

dadmin prof2
It asks for Pin:

dadmin prof18 does not ask for a Pin:

Avaya can reset your dadmin Pin:

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

45 years Bell, AT&T, Lucent, Avaya
Tier 3 for 35 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[AvayaTier3]

What hardware platform? CM software version?
Linux platforms let you do tracing, decoding, with other logins from Linux bash and a web browser.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

45 years Bell, AT&T, Lucent, Avaya
Tier 3 for 35 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[Jsaunde7]

You are correct:

dadmin prof18 doesn't require Pin
dadmin prom02 does require a Pin...Will contact Avaya to reset

Hardware platform: G3 Version V17 Platform 28
software version: R017x.01.0.532.0

 

[AvayaTier3]

So, the only thing you are missing is dadmin SAT command with prof2 attributes.

I would recommend using another login in Linux while dadmin is not logged on.
from Linux bash shell from Active CM server (if duplicated):
1. cmuserdel dadmin
2. cmuseradd dadmin
3. cmpasswd dadmin

This will guarantee the correct Linux / CM / Browser environment

The Pin: in CM can only be changed by dadmin SAT or by Avaya services login "init"
Command: change pin dadmin

To sync dadmin Pin: and only dadmin Pin: which is embedded in xln1 and xln2 of your translations backups.
After all these steps:
Command: save translation all

Be sure to verify all servers your dadmin prof from Linux bash and CM Command:

dadmin@server1-> id

Command: status login


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

45 years Bell, AT&T, Lucent, Avaya
Tier 3 for 35 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[Jsaunde7]

Avaya reset my Pin for my dadmin...

Now when I gather my trace with (logc –t 20190610:1136-20190610:1141 | logmst –c > /tmp/Test01.M)command it will pull the logs but whenever I go to run command (mta Test01.M > Test01.m), it's not writing and shows 0KB.

Any suggestions.

 

[AvayaTier3]

sudo logc -t 20190610:1245-20190611:1248 --view mta > /var/home/ftp/pub/trace0611_1248.m


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

45 years Bell, AT&T, Lucent, Avaya
Tier 3 for 35 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[Jsaunde7]

Ran command (sudo logc -t 20190610:1136-20190610:1141 --view mta > /var/home/ftp/pub/trace01.m)
from cd /var/log/ecs and shows 144kb and when accessing this folder location through WinSCP I get the below message when opening file


User not authorized to execute mta, contact AVAYA
The reason may be that ACM is not running or
the Trace Analyzer may be disabled in ACM admin.

 

[AvayaTier3]

Command: status trace-analyzer
Command: enable trace-analyzer

or disable mst (stops collection)
change mst (Trace Analyzer? y)

Then run your CLI to decode the trace again (you can use your window of time and your filename in place of
what is in the example


sudo logc -t 20190610:1136-20190610:1141 --view mta > /var/home/ftp/pub/trace01.m


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

45 years Bell, AT&T, Lucent, Avaya
Tier 3 for 35 years and counting
[URL unfurl="true"]http://bshtele.com[/url]