MS WORD Problem?

[jimv2502893]

I'm having a problem where I cannot print word documents to a deskjet printer that have a picture in them. I can print test pages, word documents with no pictures, excel documents etc. I tried re-installing the print drivers on the printer. (HP Deskjet 1220c). I even re-installed Office, after trying some troubleshooting steps I found on Microsoft's Website. Please help.....

 

[rzs0502]

Can you print an HTML document from Internet Explorer with an image?

 

[jimv2502893]

Unfortunately this is no Internet connection for this PC. Is their anything else you can think of that I could try. Thanks

 

[rzs0502]

Insert a picture into WordPad and try to print.
(or even open a picture in Paint)
This is just to see if the problem lies with MS Office or all other applications as well.
If it occurs with these apps, we can assume that it's printer / print driver specific.
Also try loading the standard HP LaserJet Plus driver.
(works for most HP deskjets)

 

[jimv2502893]

okay thanks. I'll give it a shot