Does anyone know if Avaya has an RFA license that is required for MS CRM integration to work? I know the client/server software can be freely installed however should it integrate with the IPO without any license from Avaya. I found a part number from Avaya that has a description regarding CRM however I can't seem to determine whether or not you need some type of license. If there is a license does Avaya provide a 45 day trial? Thank you!
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MS CRM License require an RFA?
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