Move from Hunt Group to Call Center

[chirkware]

MICS 7.1 with CP150 3.1. Calls come in over PRI.

We have a hunt group (x630) that goes to 6 collectors. I am in the process of replacing this hunt group with a call center, and have installed a Basic Call Center license on the CP150.

I have started building a skillset for the collectors, and have given it CDN 158 (to correspond to one of our DID's...see below).

Most customers call in the main number, get the AA, and press the menu number for collectors. I'll change the CCR tree and point them to 158...no problem.

However, some of our customers call in the main number, get the AA, and enter 630. I need to make sure they get into the call center as well. First thought is just remove all collectors from hg 630 and put 158 in instead. Will that work?

[If it is of any relevance, the installed extensions are 101-132 (long story, and I regret it...). We have DID's for 101-159 (100 being the "main" line), so even if I add a M0X16 at some point, that leaves DID's for 149-159 unused. I planned to use 158 and 159 for skillsets.]


Any other tips/suggestions?

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I'd rather learn from other peoples mistakes than have them learn from mine!

 

[Deweyhumbolt]

There's a couple ways to do this, but the cleanest is make your highest UNUSED port, x630. So your CDN is your old Hunt Group, understanding this will have to be done after hours. You coulld still test the Skill Set by using x158, during the day. If you want the DID 158 to go directly to the Skill Set, that is still possible.

This will allow all the customers who press x630 to have a seamless transition.

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