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Monitoring feature???? 1

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letrontog

letrontog

Technical User
Joined
May 15, 2006
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In an ACD group is there a way to have a manager monitor the calls???

"And this is an old system????
 
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yes it is the Observe feature, any supervisor can monitor any agent.
 
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any nortel set with cls spv and the obv key has monitor turned on..

must be a member of that group and has to log in.. supervisors don't get inbound traffic

john poole
bellsouth business
columbia,sc
 
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