Monitor System Capacity 1

[Saiyan656]

Does anyone know of a way to receive alerts when system capacity license are close to max or at max.
I had a company have issues with agent logging in and come to find out we were max out. Doesn’t look good on are part that we had no indication of this prior and the only way to monitor this is manually. Any suggestion?

 

[AvayaTier3]

Hardware platform?
Definity / CM software version?

Exceeding agent capacities where no agents can login is a software bug

Manual monitoring "display capacity" shows RTU usage vs what is enable in your license or customer-options.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[Saiyan656]

CM 6.2
system capacity page 5 has Used, available, system limit. I thought license and RTU was the same thing? Sorry tier 2 newby here. Well we had a spike in CMS Measure ACD members and reached 0 available and after that could not login agents with a hunt group that was measured. With speaking with Avaya they increased the size in CMS i believe...to allow more available which repaired the issue.

I would like to have an alarm for this and also Logged-In ACD agent since we are getting close to that number as well.
Any suggestions?

 

[AvayaTier3]

BCMS is switch related only
CMS is switch license related as well as agent allocation for CMS

Unfortunately no alarming is available for what you are asking. You should allocate and
size hunt-groups, agents, vdns, trunk-groups, trunks in the CM as well as CMS to handle your needs.

display capacity                                                Page   2 of  13
                                   SYSTEM CAPACITY

                                                                      System
                                                      Used Available  Limit
                                                     -----------------------
        BASIC CALL MANAGEMENT SYSTEM (BCMS)
                              BCMS Measured Agents:    121    2879     3000
                         BCMS Measured ACD Members:    258   39742    40000
                       BCMS Measured Splits/Skills:    331     269      600
                                BCMS Measured VDNs:    469      43      512

display capacity                                                Page   5 of  13
                                   SYSTEM CAPACITY

                                                                      System
                                                      Used Available  Limit
                                                     -----------------------
      HUNT GROUPS, SPLITS, OR SKILLS
                              Groups/Splits/Skills:    367    7633     8000
                       Administered Logical Agents:    775   29225    30000
            Administered Logical Agent-Skill Pairs:   2663  997336   999999
                              Logged-In ACD Agents:    209    9791    10000
                         Logged-In Advocate Agents:     63    9937    10000
                     Logged-In IP Softphone Agents:    147    9853    10000
                          Logged-In SIP EAS Agents:      0    2500     2500
                          Group Members Per System:    570   99430   100000
                          CMS Measured ACD Members:    346    4654     5000

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[Saiyan656]

...Thats too bad.
So i understand correctly. Display capacity is RTU and not licenses. I didn’t know there was a difference between the two?

 

[Stinney]

We would export reports from ASA into a file on a network shared drive automatically every 5 minutes. Our networking group had monitoring software that could read files and look for specific output that it could then send out email alerts when thresholds were met.

Just a thought if you have anyone in your company that could setup monitoring of the output from the "display capacity" command to a flat file.

- Stinney
"Scire ubi aliquid invenire possis, ea demum maxima pars eruditionis est"

"To know where to find anything is, after all, the greatest part of education"

 

[Saiyan656]

Thank Stinney. I was able to get display capacity to send out to share drive. Do you happen to know the software they are using to send alerts from flat file? We also have monitoring department. I wanted to find the software name first... before i go to them looking like a buffoon. Thanks again.

 

[Stinney]

Sorry I don't.

- Stinney
"Scire ubi aliquid invenire possis, ea demum maxima pars eruditionis est"

"To know where to find anything is, after all, the greatest part of education"