Mobile Twinning - Can't answer twinned call 1

[Nortel4Ever]

IPO 8.0 - I've got Mobile Twinning with Power User license set up so that my cell phone starts to ring 6 seconds after my desk phone rings. Caller ID pass-through is working to my cell phone so that I can see the CLID of the original caller, but when I go to answer the call on my cell phone I can't. As soon as I press the answer key on my phone the call disconnects, my desk phone continues to ring and the call ends up in voicemail. This is just not happening to me but to other users too.
The problem seems to be with the IPO not wanting to conference the incoming PRI channel together with the outgoing PRI channel. Any ideas?

 

[phonesaz]

I would look at it in monitor and see what it says when it drops. Sometimes you can do (very basic) trouble shooting in System Status as well.

 

[Nortel4Ever]

Unconditional forwarding out to a cell phone works fine so no issues with conferencing two PRI channels together there. Even if you call a phone internally the twinned call out to a cell phone drops when the call is answered so it is not a problem with conferencing 2 PRI channels together.

 

[Nortel4Ever]

Issue Resolved, the Answer Guard timer was set too high if the twinned call was answered before this timer expired the twinned call was dropped by the system. Lowering this time corrected the problem.

 

[amriddle01]

Nice feature hey

 

[Nortel4Ever]

Actually I'm from Canada so that would be "Nice feature eh"

 

[IPGuru]

I guess that feature is to stop calls being picked up by Mobile VM when the mobile is OOS, so I would say yes it is a nice feature (when set correctly).


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