MM Find Me feature is not successful in extending calls

[janney]

Hello,

We have a situation when using the Find Me feature and attempting to extend the caller to Verizon Wireless phones. The call fails with the following CM error:

MESSAGE=PROGRESS CRV_FLAG=1 CALL_REF_VAL=0x6d8a
progress_ind: LOCATION = transit_network ; NOT_END-TO-END_ISDN

It works with other carriers just fine. I have this posted in the MM section, however it was suggested that I post to the CM community as well. Has anyone experienced this issue? Any ideas?

 

[Midstream]

Looks like Verizon is rejecting your call for some reason. Can you contact Verizon and have them put a trace on a call attempt, then have them tell you the REJECT reason? This may shed more light on your troubles.

 

[phoneguy55]

lets see a list trace on the trunk to the PSTN? Can you call this number from your desk phone?

 

[janney]

Yes, we can successfully call the number directly from desk phones. Only when using the Modular Messaging Find Me feature does it not work. The following MST Traces were provided by Avaya but are still not able to correct the issue.



Failed Call

3 14:54:10.240 60 07003b17 ==> PROG crv 1_2508
D-channel port number: 07003b17
Protocol Discriminator: 08 call control
Call Reference Value: 02 a5 08 Destination 2508
Q.931 Message Type: 03 Progress
=> PROGRESS IND 83 81 transit netwk, call NOT end-to-end ISDN
| Reference page(s): P-IV-4-82, P1-84, B-IV-B-18, A-62
| 1e=oct1 ie identifier: Progress Indicator
| 02=oct2 contents length: 2
| 83=oct3 coding standard: CCITT
| location: transit netwk
| 81=oct4 progress descrip: call NOT end-to-end ISDN

4 14:54:10.280 62 07003b17 <-- DISC crv 0_2508
D-channel port number: 07003b17
Protocol Discriminator: 08 call control
Call Reference Value: 02 25 08 Origination 2508
Q.931 Message Type: 45 Disconnect
<- CAUSE user: 31. Normal, unspecified / SIT-unknown
| Reference page(s): P-IV-4-41 P1-57 B-IV-B8/C13 A-55 A1-51 A2-87
| 08=oct1 ie identifier: Cause
| 02=oct2 contents length: 2
| 80=oct3 coding standard: CCITT |cv CCITT standrd caus val
| location: user
| 9f=oct4 class fld-CallVisor only: normal event
| cause value: 31. Normal, unspecified / SIT-unknown

5 14:54:10.380 60 07003b17 ==> REL crv 1_2508
D-channel port number: 07003b17
Protocol Discriminator: 08 call control
Call Reference Value: 02 a5 08 Destination 2508
Q.931 Message Type: 4d Release

6 14:54:10.380 62 07003b17 <-- REL_COM crv 0_2508
D-channel port number: 07003b17
Protocol Discriminator: 08 call control
Call Reference Value: 02 25 08 Origination 2508
Q.931 Message Type: 5a Release Complete



Successful Call


2 15:03:56.580 60 07003b17 ==> CALL_PROC crv 1_2513
D-channel port number: 07003b17
Protocol Discriminator: 08 call control
Call Reference Value: 02 a5 13 Destination 2513
Q.931 Message Type: 02 Call Proceeding
=> CHANNEL IDENT e9 80 83 81 Intf 0, B-ch num 1, excl
| Reference page(s): P-IV-4-48, P1-65, B-IV-B-11
| 18=oct1 ie identifier: Channel Identification
| 04=oct2 contents length: 4
| e9=oct3 interface identifier present: explicitly
| interface type: PRI
| preferred/exclusive: exclusive
| D-channel indicator: not D-ch
| information channel selection: as follows
| 80=oct3.1* interface identifier: 0
| 83=oct3.2* coding standard: CCITT
| number/map: number
| channel type: B-ch
| 81=oct3.3* channel number: 1

3 15:03:58.000 60 07003b17 ==> ALERT crv 1_2513
D-channel port number: 07003b17
Protocol Discriminator: 08 call control
Call Reference Value: 02 a5 13 Destination 2513
Q.931 Message Type: 01 Alerting

4 15:04:02.960 60 07003b17 ==> CONN crv 1_2513
D-channel port number: 07003b17
Protocol Discriminator: 08 call control
Call Reference Value: 02 a5 13 Destination 2513
Q.931 Message Type: 07 Connect

5 15:04:02.960 62 07003b17 <-- CONN_ACK crv 0_2513
D-channel port number: 07003b17
Protocol Discriminator: 08 call control
Call Reference Value: 02 25 13 Origination 2513
Q.931 Message Type: 0f Connect Acknowledge