qwertygirl
Vendor
I wonder if anyone may be able to assist.
I've got a customer who are successfully using 5201ip handsets at the minute and have received 4 new handsets in the last few days.
None of the new handset will register.
On booting the phones up, the MWI light is just flashing away. It should settle down and go solid to indicate it's ready for registration, but this does not happen.
DHCP options are set with 125, 128, 129 & 130, which ought to cover every type of handset.
Have tried programming extension WITH MAC address and boot the phone up after, but it still does not take.
Instructions say to enter pin followed by the hold key, but you have to wait till the MWI light is solid...
Am using same port/cable as used on a working 5201 so know the hardware beyond the phone is ok.
Any thoughts?
Thanks.
I've got a customer who are successfully using 5201ip handsets at the minute and have received 4 new handsets in the last few days.
None of the new handset will register.
On booting the phones up, the MWI light is just flashing away. It should settle down and go solid to indicate it's ready for registration, but this does not happen.
DHCP options are set with 125, 128, 129 & 130, which ought to cover every type of handset.
Have tried programming extension WITH MAC address and boot the phone up after, but it still does not take.
Instructions say to enter pin followed by the hold key, but you have to wait till the MWI light is solid...
Am using same port/cable as used on a working 5201 so know the hardware beyond the phone is ok.
Any thoughts?
Thanks.