MikeSalesGuy
Vendor
We are not getting any missed calls on the call log on IPO 500 v2. The call logs shown are All + Outgoing + Answered but the Missed logs are just blank. How can we fix this?
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Missed Calls On IPO 2
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MikeSalesGuy
Vendor
We want for both internal and external calls. Centralized Call Logs is turned on. Do we need to do anything else in the Manager?
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MikeSalesGuy
Vendor
Did that and now I am getting internal missed calls but still no external missed calls.
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Hello!
We are using IPO 500v2 with 6.0 (18) and 5410, 5420 phones. Is it possible to indicate if the user has a missed call? Missed calls are logged, but if the user does not check the missed calls log in the menu, he/she is not notified about the new missed call.. Any solution for this?
Thank You in advance!
We are using IPO 500v2 with 6.0 (18) and 5410, 5420 phones. Is it possible to indicate if the user has a missed call? Missed calls are logged, but if the user does not check the missed calls log in the menu, he/she is not notified about the new missed call.. Any solution for this?
Thank You in advance!
Well if they missed the call then the next coverage point answers. Perhaps voicemail in your case.
You could try to forward on no answer but that would seem to be an odd measure. Perhaps your business model is such where a phone user cannot be bothered to check the log when they come back to the desk.
You could try to forward on no answer but that would seem to be an odd measure. Perhaps your business model is such where a phone user cannot be bothered to check the log when they come back to the desk.
New voicemail message get displayed. But what if the calling party finishes the call before the call could be forwarded to voicemail? Or voicemail is not on. And even if the user has new voicemail message, it must be checked to un-lit the message light, isn't it? So it makes hte process more complex -> User has a call, but it's unanswered for any reason.
a, User has to push menu, call log, unanswered every time he/she returns to his desk. No idea if he had a missed call or not.
b, If there is voicemail, the user sees the message light, so he can check the unanswered log, but the light is on until he/she listens to every new voicemail messages. Usually when calling users are forwarded to voicemail, they just hang up, so no real purpose of the voicemail...
Even if i enable voicemail, i can't set a proper no-answer time, because i can't predict the patience of the calling party. Maybe they wait even 20 rings. Maybe they just hang up after 3, and don't get forwarded to voicemail, so no new message.
Legacy systems, like Integral3E had this feature ......
a, User has to push menu, call log, unanswered every time he/she returns to his desk. No idea if he had a missed call or not.
b, If there is voicemail, the user sees the message light, so he can check the unanswered log, but the light is on until he/she listens to every new voicemail messages. Usually when calling users are forwarded to voicemail, they just hang up, so no real purpose of the voicemail...
Even if i enable voicemail, i can't set a proper no-answer time, because i can't predict the patience of the calling party. Maybe they wait even 20 rings. Maybe they just hang up after 3, and don't get forwarded to voicemail, so no new message.
Legacy systems, like Integral3E had this feature ......
intrigrant
Systems Engineer
Check on eBay for a fifteen years old system and install that or take a close look on all options you have and then you find a solution for your issues. I can give you the solution but its like learning a monkey a trick, he can do it over and over again without knowing what he does.
If it ain't dutch it ain't much
If it ain't dutch it ain't much
amriddle01
Programmer
Use the new handsets that are designed to work with the new hardware and firmware and it's problem solved 
Missed calls are logged. You just need to push the button to check the number. And if in your business model voicemails left are mostly abandoned then turn it off and use the missed call log.
If your business model requires no voicemail at all and a live body all the time well then a hunt group with members who log in and out could work. Of course unless they are executives then a executive assistant could be the solution.
If they are investors who get calls that are time sensitive then I am glad they miss the calls and are confused. Since when they miss a call they do less damage to the economy.![[smile]](/data/assets/smilies/smile.gif "[smile] [smile]")
If your business model requires no voicemail at all and a live body all the time well then a hunt group with members who log in and out could work. Of course unless they are executives then a executive assistant could be the solution.
If they are investors who get calls that are time sensitive then I am glad they miss the calls and are confused. Since when they miss a call they do less damage to the economy.
@tlpeter.. gotcha
I ran through many tests for a site with 96xx and 56xx and 46xx and 54xx and determined that the 96xx works differently than the older phones. The older phones seem to mark everything as a missed call even if answered by vm. So naturally they wanted the 96xx to behave the same way. Avaya said that it is design intent.
The only one who has a 1400 phone is my lab.
I ran through many tests for a site with 96xx and 56xx and 46xx and 54xx and determined that the 96xx works differently than the older phones. The older phones seem to mark everything as a missed call even if answered by vm. So naturally they wanted the 96xx to behave the same way. Avaya said that it is design intent.
The only one who has a 1400 phone is my lab.
intrigrant,
So you say there is an option (solution) for ipo 500v2 system with 5410/5420 phones to visually indicate the user has a missed call? I searched, tried, but didn't find a solution so far, that's why i'm asking, not a monkey trick or something.
I know there is the call log menu, it works. But nothing indicates that the user missed a call...
So you say there is an option (solution) for ipo 500v2 system with 5410/5420 phones to visually indicate the user has a missed call? I searched, tried, but didn't find a solution so far, that's why i'm asking, not a monkey trick or something.
I know there is the call log menu, it works. But nothing indicates that the user missed a call...
amriddle01
Programmer
That's a limitation of that type of handset harsanyil, not the system
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