Minuet PRI Digit String 1

[DeeBeam]

Trying to set up Minuet ACD on MICS 5.0 over PRI, the manual says I need to enter a PRI Digit String so that I can assign PRI lines to the ACD.
Anybody know what that is, and what to enter?
Thanks a bunch

 

[Arr]

Dee Beem,
Manual sure isn't clear is it? I originally thought that ref must be the SPID but there are to few allowed digits there. Give their tech support a call at the number in the manual 1800 944 3901. I have found them to be very helpful in the past.

PhM

PS Post what you find out eh??

PhM

 

[mroberts]

It sounds like it is looking for the digits being sent but it also says that you can only program two strings. Very limited.

It's not as if you can assign target lines or something simple and easy like that. <heavy sarcasm> If you get through to Centech tech support definitely post back and let us know what they say.

Thanks MRoberts
mroberts@americaii.com

http://www.a1teletronics.com

 

[DeeBeam]

AS per Cintech support, you need to enter the last 3 digits of the actual main telephone number coming in on the PRI. You can have one number for Group 1 and one for Group 2. Haven't tried it yet, but I will soon. Not sure how it is supposed to go from there, since this only seems to apply to when you want the ACD to pick up the calls automatically.

 

[mroberts]

So one number per PRI span? That would be kinda crazy since you could have individual DID numbers that you don't want answered by ACD coming in on that span.

Hummph, yes, please do let us know how that goes....

Thanks MRoberts
mroberts@americaii.com

http://www.a1teletronics.com

 

[kclear]

Ive found that the best way and the one with the most flexibility is to have the auto-attendant answer the target lines that you want to use for the ACD. Then set up a CCR tree prompting the caller to hit a digit to be transferred to the ACD group. You can use a seperate greeting table for this if you want. Setting it up through the AA will also allow callers calling in over the ACD lines to have options i.e. dial by name, dial by ext. etc. etc. and cut down on unwanted calls going to the ACD group.

Hope this helps.
Kevin Clear
Clearfield Comm.

 

[DeeBeam]

Got it figured out!
Scenario: One DID number on the PRI should go directly to the Minuet ACD Group 1, bypassing the AA or manual operator. The ACD should pick up that call directly.
Solution:
In Minuet's Line Configuration, I went to PRI. As PRI digit string I entered the last 3 received digits of the telephone number (in my case 554). Then assign to Group 1.
Then, in Norstar Line programming, assign a target line with the telephone number as the name (here:2423554, or tech support or whatever), then on the recvd digits leave clear, set prime set none.
Et voila, we have a working solution. I'm not sure whether the Target line programming is necessary at all, since the ACD looks for those 3 digits and seizes the line, but it works this way, so I ain't touching it again.
I'm trying the same with a Cinphony with PRI, but it's not quite there yet with the DNIS function. Any suggestions on that?

 

[hawkflorida]

Great Job Dee
Consulting -
&quot;If You're Not A Part Of The Solution, There's Good Money To Be Made In Prolonging The Problem.&quot;