MICS CLID Upgrade Not Working

[Thomson66]

I'm trying to upgrade my MICS 7.1 system with an older analog line card (NT7875GB) to one that supports caller id (NT7B75AAAC).

I swapped the cards thinking it should just be a seamless upgrade and that the MICS should pick up the new card type upon re-booting. This didn't seem to work. The telephone displays 'Not in service' when I now try to select any of the lines 1-4.

I looked at the hardware settings via the 'Hardware ==>Cd1-KSU:', but 'Loop' seems to be the appropriate setting here.

Does anyone know the basic steps in swapping these cards and activating the CLID.

PS: I know how to activate CLID on the telephone, and the information is being sent by the Telco.

 

[RikRodgers]

Did you power down the system before swapping them? There are some programming settings for clid, but if you aren't seeing the card, then I'd try a power cycle, and see if it's working.

 

[Thomson66]

I did power it down yes.

I've played with it a little more since my original post and it appears the card now works. I can select the lines, but the caller ID doesn't get displayed on incoming calls. I have it enabled for the telephone, but still nothing.

Funny, the system time got updated to the correct system time, so I know the card is decoding incoming CLID information. The clock use to be a few minutes out due to the older LS/DS card not being able to decode the CLID and hence the time.

...wonder why it won't display now.

 

[hawks]

Do you show the information if you do Feature 811 while the call is ringing in?

 

[Thomson66]

OK, further update, it does display, but only after I answer the call.

Guess I have to figure out if its possible to display without having to answer first.

... lots of features in these nortel systems.

 

[Thomson66]

Yes it does display if I do a Feature 811.

 

[bluemr2]

Is that extension set to ring. Caller id will only show up automatically if the phone is set to ring. Did you set each line to be a caller id line in telco programming under terminals and sets?

 

[Thomson66]

Got it, now it displays automatically!

Thanks All !