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microsfot word file not available

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kc72981

Technical User
Nov 19, 2005
1
US
trying to open word file (any word doc). Get error say file not availbable. Have renamed normal.dot to oldnormal.dot. and still have the same problem. this was a word 2002 in works program. Uninstalled works and reinstalled. same problem. uninstaled works and installed microsoft office and worked for a while. now problem is back. anyone have any ideas what would cause word to do this.
 
Using Norton Anti Virus? Open NAV and disable the office plug in under preferences, advanced options.

PS. uninstalling and resinstalling rarely fixes any problems in office and is usually a waste of time.


Regards: tf1
 
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