micros checks begun/checks paid

[quioxte]

I'm using a micros 3700 POS system. Every shift an open check with voids is held over to the next day. The manager will then void the items. The check with zero items will then be closed. On the nightly cash out the outstanding balance will be the negative value of the voided items (i.e. -35.00). My question is, is the closed check with no items counted in the checks paid section?

I have become suspicious because on several shifts the checks begun and checks paid do no seem to add up. ( Checks begun 75, checks paid 74). Some times they are the same, sometimes different.

In addition if you merge guest checks how does this affect the checks begun/checks paid tally.


Thanks

 

[pmegan]

Yes, the check is counted in the checks paid section. It's actually a checks closed figure, so even if the amount due is $0 it still adds one to the count. So if you're closed one day and the only thing you do is close a $35 void check from the night before your reports will show:
Carried over: 1 check for $35 + tax
Voids: $35
Net Sales: -$35
Checks Opened: 0 for $0
Checks Closed: 1 for $0

Basically your food/bev sales are posting to a different day than the voids and check closure.

Micros generally keeps track of checks that are merged and transferred, but it's probably a bad idea to merge yesterday's void check with a check that was started today. This isn't part of your question, but merging/transferring checks that have been reopened will almost always cause some kind of discrepancy too.

 

[quioxte]

Thank you that's what i thought.

I'm having some weird readings and am trying to see if it's the manager or the bartender who's at "fault".

A separate question:

What if a closed check is reopened by a manager the next day. Will that affect the "checks closed" amount in the report on the day the check was originally closed.

 

[quioxte]

One more question. When you merge checks. What happens to the check that has no items. Does it count as "closed" in the checks closed column?

Thanks for your help

 

[pmegan]

What if a closed check is reopened by a manager the next day. Will that affect the "checks closed" amount in the report on the day the check was originally closed.

Don't do that. I have previous day edits disabled in all of our restaurants and anyone who changes that gets written up.

Micros is like an accounting ledger written in ink. You can't go backwards and change numbers so no, it won't backpost anything. The "reopen closed check" function is meant to reopen a check that was closed accidentally. Micros posts everything at the point it's entered, not by the date the check is opened or closed. If you reopen a check from a previous day, whatever you do is posted to the date on which those adjustments are made, and you'll most likely get one more check closed than opened.

When you merge checks. What happens to the check that has no items. Does it count as "closed" in the checks closed column?

Yes, the check is counted as closed whether it has items/amounts or not.

 

[quioxte]

I just turned off this function. I think my manager reopened a cash check the next day then closed it. I was wondering if doing this would affect cash sales and closed checks from the previous day If I ran the report after reopening the check.

 

[pmegan]

No, it won't change the previous day's totals. It will affect totals for the day that it was reopened. So if the payment was voided off, an item was removed and then re-closed to cash the net sales and cash total for the day will reflect that adjustment, but I'm pretty sure you'll also have one more check closed than opened.