Micros 3700 "caedc.dll Not Initialized" Error

[dltong]

Our Micros 3700 (v4) has stared coming up with a "caedc.dll not initialized" error when I run the CC batch utility. This problem is also manifesting itself on the POS workstations in the form of an error message (sorry but I don't recall the exact text) when we swipe a credit card to do CC authorizations but I suspect the root cause is the same - caedc.dll not running.

I did a search on the web and saw a reference to using the Windows Control Panel --> Services to start the "Micros Credit Card" service but did not see it in the list of services.

Any ideas?

Thanks.

DT

 

[pmegan]

It isn't in the Windows control panel.

Log onto the Micros server as an admin and click Start / Run.
Type services.msc and hit enter.
Find the Micros Credit Card Service and restart it.

If that doesn't work reboot your server.

 

[dltong]

Hi.

Thanks for the reply. I suppose I may have confused the issue by not being more specific. The actual path to the list of services is Start --> Control Panel --> Administrative Tools --> Services. I suppose this is the long way of doing Start --> Run --> Services.msc but gets to the same place.

The problem is that "Micros Credit Card Service" does not appear in the list. The server has been rebooted several times. Any idea which program file this service points to?

TIA

 

[pmegan]

The service is \micros\common\bin\CCS.exe, but that probably won't help so much. I don't know of any command line capabilities to start it up or reinstall the service. Even if the executable somehow got deleted you'd still have the shell for the service in your list.

You may end up having to reapply the last Micros service pack & MR that was put on your system, which may be a good idea anyway. It's not easy for a service to spontaneously uninstall, so something definitely went wrong on you server.

 

[dltong]

Thanks for the info. I will try this later. I believe there is a program (supplied by Microsoft no less) that can be used to install a service. I've used it before but have to look it up again to get the program name, syntax, etc.