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Mic volume adjustment

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619Tech

Vendor
Sep 18, 2009
290
US
3300 6.0 PR1
5320e endpoints

Customer complaining about handset mic picking up background noises. Does anyone have a fix/tweak for this?
 
I would think this can only occur if 2 phones are positioned too close to each other. Could this be the case?

Always look out for the next guy because it may be you!
 
Are these new handsets? Are they the first of this type the customer has? The is a couple of things I would check:

1. Try using an old handset (without the ridges on the back) as the wideband ones have a different sound to them and this could be causing the issue
2. Also I think the 5320e handsets are set to use G722 codec by default, you can 'filter' this out in the codecs form.

 
Think the handset picking up background noise would be a good thing. What kind of enviroment we talking about? I know in the olden days you could buy a "confidencer" to put on a analog handset to cut down on background noice but nothing like that is available for a mitel handset that I am aware of.

The beatings will continue until morale improves.
 
I think the main problem phones are in their noisy kitchen.

@BobCheese - Yes, it is a new install with all new handsets. I'll see if I can find an old one. If not I'll take a look at the Codec suggestion. THX!

@LoopyLoy - I remember those, and yes a confidencer is exactly what I wish I could use. :)
 
Can''t say I have ever opened a Mitel handset (new or old) but I recall opening a handset and covering the Mic with cellophane (cigerette pack wrapper) putting it back togather. (poor mans confidencer) I'm not somewhere I can look at a Mitel handset but give it a try if it will fit (they will need to talk directly into the handset)

Craig
 
ah the good old days

The beatings will continue until morale improves.
 
I can remember on a standard handset (with screw off mouth and earpiece) opening the mouth piece and putting scotch tape inside covering the holes. Then poking holes a few at a time until the correct effect was reached.

Always look out for the next guy because it may be you!
 
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