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MetaframeXP doesn't load at home, just a black screen

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Scorez2000

Scorez2000

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We have published the Citrix metaframe onto the web. It DOES work as we have tried it from many people's homes. But at home it does not work for me. I have completely disabled my firewall and it still doesn't work.

When I go to the web address to log in, it redirects as expected to the /citrix/metaframexp folder, and IE says the page has fully loaded, but there is just a plain white page with nothing on it.

I use windows XP fully patched, connecting to the net on ADSL with a netgear DM602 router.

Has anyone got any ideas how to fix this?
 
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Apologies, I meant 'blank screen', not black screen.
 
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How do I 'Skip the netgear router'? I don't have a seperate modem.
 
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According to the site, the DM602 is just a modem , not a router. (i did not check it before)
In that case, you need to play with the MTU, to humor the modem a bit.

On your computer:

HKLM\system\currentcontrolset\services\tcpip\parameters\interfaces\"ID for Adapter"

Add a dword value MTU with a value of 1492 decimal

(Default MTU for ethernet = 1500, for DSL = 1492, dial-up = 576)


NT/2000:

Network MTU(Bytes)
-----------------------------------
16 Mbit/Sec Token Ring 17914
4 Mbits/Sec Token Ring 4464
FDDI 4352
Ethernet 1500
IEEE 802.3/802.2 1492
X.25 576


windows XP:

16 Mbps Token Ring 17914
4 Mbps Token Ring 4464
FDDI 4352
Ethernet 1500
IEEE 802.3/802.2 1492
PPPoE (WAN Miniport) 1480
X.25 576

Free citrixprinting support
 
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The router is advertised as a modem. But it can be run as a router in ethernet mode. I have the router connected to the ADSL line, and then connected to a network hub, with two computers connected to the hub, both able to access the internet.
 
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I have had this problem in the past, check your home PC's screen resolution. If the color depth is too much different from the Citrix connetion maximum, you could have the right display but can't see it. I.e. Citrix is set to 256 colors and your home PC is set to 16K colors.
 
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I will try the MTU advice tonight when I get home.
Could you explain what exactly I am doing there? And am I right in saying that I am changing values for my network card?
 
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Hi,

What's your full home configure?

Cheers,
Carl.
 
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