Message Waiting for T7316 1

[Dmacnumberfour]

Hello,
Got a customer that moved into a new office and we installed a CICS with 4.1 software. Call Pilot with 2.0 software. The CICS they previously used had 4.2 software with a Flash mail,not sure of the software version. They now don't get the message waiting light comming on when a message is left in their mailbox. Just the notification in the display. Is 4.2 the minimum release that you have to have to get the light to come on?
Dmac,

 

[luv2ski]

think so.........

ONLY 21 WEEKS TILL SKI SEASON STARTS

 

[sprucegrover]

According to Nortel, MICS/CICS R4.1 and BCM 2.5 for MWI

 

[Dmacnumberfour]

Sprucegrover,
Thanks for the response. If that is the word from Nortel, then there must be a setting in the CP setup that I missed for Lamp notification. Would you know where that might be? I set it up using my laptop.
Thanks,
Dmac,

 

[rhowlett]

I have read that MWL only works from 6.0 on. Maybe I'm wrong and it was 5.0, but i know it doesn't work on 4.1.

 

[sprucegrover]

Dmac
I editted the full release note for relevant info. I should have included earlier that only 6.15 supports MWI, not earlier 4.1 issues.
There are no programming steps for MWI. With T-sets and the correct software, the message indicator from the mail lights the lamp and 'msg' in the display.

MICS 4.1 WI6.15

ITAS SRN-020 October 2000

Norstar MICS 4.1 was released to the market on September 15, 1999 and introduced new call processing features such as External Call Forward, as well as support for the Norstar Data Interface. In September, 1999 MICS 4.1 released at working issue (WI) 6.00. MICS 4.1 was up-issued to WI 6.04 in February of 2000.

MICS 4.1 WI 6.15 is a maintenance release that provides performance enhancements over MICS 4.1 WI 6.04. It was made available to the general market place December 04, 2000.

Message Waiting Indication

MICS 4.1 WI 6.15 has added functionality for Message Waiting Indication (MWI) when using the new Business Series Terminals (BST). More information about the BST sets, including ordering information, can be found in ITAS TIP 255 on the ITAS web page.

 

[Dmacnumberfour]

sprucegrover,
Thanks for the info. It really helps. Clears up alot of confusion. You should put this info in the FAQ section of the site.
Thanks,
Dmac,

 

[sprucegrover]

You may be right. If other techs could use it, it would be worth the time to do it.

Cheers