Merlin Legend Transfer from Auto Attendent 2

[projectdr]

I'm stumped! I've got a Merlin Legend R3 using Auto Attendent w/ MerMail. For two particular extensions, I can't transfer directly to the extension once I reach the Auto Attend. When I put in the ext # and pound it goes immed. to the coverage operator. I can transfer internally ext to ext w/o problen but not from an outside call via the AA. Both the extensions (15 & 17) are in COS 30. and do not have Do Not Disturb on.

Any ideas where to look next?

projectdr

 

[phonesrus]

Sounds like you have an AA code incorrectly set, what version of MerMail (1.1??)Are all of the other Exts on the switch in the same COS? If you can xfer to say x14 and x16 or x18 from vm AA, then I would say there is a station issue, compare translations on adjacent stations.

 

[projectdr]

All the ext's are in COS 30. MerMail Rel. 2
When dialing the problem extensions I immediately get into VM being prompted to approve a message (although I didn't leave one) OR I go to the Main mailbox. Cool Huh?

I appreciate the help :->

Projectdr

 

[TouchToneTommy]

COS of 30 is invalid.

For mailboxes with telephones, and no outcalling permission, use COS 1, 2, or 3. With outcalling permissions, use COS 8, 9, or 10.



See:

http://support.avaya.com/japple/css...il&executeTransaction=avaya.css.UsageUpdate()

 

[projectdr]

Oops, my mistake...
Everybody's in COS 3

Projectdr

 

[TouchToneTommy]

Can you get to the extensions by dialing *8-XX from the auto attendant? Check the setting of selector code 1, make sure it is "direct extension transfer". Can you manually transfer a call to the extensions, and have it cover to voice mail, or use "direct to voice mail" and the extension number to get there? Perhaps delete the mailboxes and recreate them?

 

[projectdr]

I CAN reach the Ext when dialing *8-XX from the auto attendant. I can also manually transfer a call to the extensions, and have it cover to voice mail, and using "direct to voice mail" and the extension number works OK. I'll check the setting of selector code 1 and make sure it is "direct extension transfer". Hopefully that's it. If not I'll delete and re-add the mailboxes

 

[projectdr]

Checked Selector Code 1 and it's set to transfer to EXT. 10

I deleted and re-added the 2 mailboxes (Ext. 15 & 17) to cos 3 and they still go directly to the Group Mailbox when I dial the ext # from the AA.

 

[TouchToneTommy]

If selector code 1 is set to transfer to extension 10, dialing ANY extension that starts with a 1 (10 through 19) will be transferred to Ext. 10. The AA will pick up the "1" and ignore and 2nd digit. Change selector code to "direct extension transfer", which is option 5, and it will look for the other digit and transfer.

 

[projectdr]

Touch Tone Tommy,

U R FANTASTIC !

That was it, and I didn't even know that it was affecting my other low numbered exts.

Thanks, Thanks, Thanks!

Projectdr