Meridian Model M7324 Telephone - Nortel

[USADOL]

I have a Nortel, Ameritech, Meridian M7324 Model telephone that has 24 keys with 4 outside lines and two of the 4 are stuck with the message "Line In Use". Yesterday I tried to "Link", "Transfer" a call and two of the telephone lines are stuck. I cannot get a dial tone on either line. I left the telephone unplugged overnight thinking that would dislodge or cancel the link/transfer but it did not work.

Please help me.

 

[ravnz5]

You should do a reset on your phone system. Just unplug the power to the system for 30 seconds and re-apply the power to it. This should solve your problem.

We all need a little help once in awhile. Tony the Phoneman..

 

[USADOL]

I unplugged the telephone overnight and when I arrived to work this morning, the lines are still locked, jammed, frozen! I tried again today (unplug the phone cord from the jack) and nothing. I don't have a "power" plug, just the telephone cord.

Any help to unjam this is appreciated.

 

[bigcat919]

Figure out which two lines are stuck (with Feature * 0), then pull the x-connect from those lines if they are analog lines, then put the x-connect back. If they are on a T1, then deprovision and reprovision those lines or just dis-enable the whole T1 circuit, then re-anable it.

 

[USADOL]

Thanks bigcat919 for your response. I know which lines are stuck by using the *0 feature, however, I have no idea how to "dis-enable the whole T1 circuit, then re-anable it." All I have access to is a telephone and a wall jack! Any other solutions?

 

[hawks]

Is it a T1 or are they Analog?

 

[USADOL]

Hi Hawks - it is definitely T1! Any thoughts or ideas on how to clear the jam?

 

[hawks]

Go into Maintenance and you can either deprovision the channels or disable the card then re-enable it.

 

[USADOL]

Now all 4 outside lines are jammed! All 4 lines read "Line in use" when the button is pressed, so now I cannot get an outside line or dial tone. I can get a dial tone if I press one of the two intercom buttoms, but when I try to dial out I get a message stating "No free lines" and a busy signal. The same is true for the "voice call" button too. I just need to clear the 4 outside lines that are jammed and I'm sure there is a code or something to make this happen. Help me please. I need my telephone to perform my day-to-day job duties. Also, if you call any of the 4 numbers from another phone, voicemail picks up and the telephone doesn't ring.

 

[macdouglas]

try putting the lines into a different pool/PRI and reassigning pool/PRI access to users. Ran accross a problem once on a CICS where Pool A just would not work but Pool B did

 

[jeffkoeh]

how would no free lines affect your voice call?

 

[USADOL]

Thank you everybody, we fixed the problem by disconnecting the main power source for about 30 seconds and it cleared the telephone lines. Apparently our lines were stuck in a conference mode.