Maximum queues

[g3si]

It is my understanding that I can queue a call to a maximum of three skills. How could I dequeue a call after a certain amount of time and send it off to a "super user" vdn, thus dequeueing the original skills and queueing this to a new single skill?

 

[lever]

Hi,

I got the same thing from Avaya. 3 Split/Skills is the most they recommend in a VEC.

You could try putting at the end of all your Q'ing.

Route to number 1234 Unconditionaly.

This could be a VDN to another VEC with another Split/Skill.

What about adding more agents to the first three Split/Skills, to get the call answered ? or a Wait-time hearing music on hold/Announcement ?

Just a thought.....

lever.

 

[g3si]

ok,
so if I send it off to another vector/vdn, does that dequeue the original skill? That is really the basis of my question. Also, I am with you on the staffing issues, however, that is not in my power.

 

[ctr999]

It does, but I believe it would show up as a flow-out (and a flow-in to the other skill), not a de-queue. I think that is the case whenever you use a go-to or route-to step after you queue in the vector.

 

[mottelecom]

A call can only be dequeued if the call is answered by another split skill (I can't find the documentation stating this, but I'm 99% sure that's the case). Instead of queing the call to other skills, use the check skill xx in your vectors. This will see if agents are available in that skill , without queuing the call to the skill.