Wealthmaker
Technical User
Can you purchase maintenance rights for a switch without purchasing maintenance?
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Maintenance Rights 2
- Thread starter Wealthmaker
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1
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mikeydidit
IS-IT--Management
Avaya wants to sell you the MSP's with some sort of maintenance agreement. The agreements vari but you must have one or no maintenance permissions. They will be have to dial in for you or have a tech come out on a T&M basis. One of those Gotya's.
Mike Jones
Louisiana State University Health Sciences center
Mike Jones
Louisiana State University Health Sciences center
- Thread starter
- #3
Wealthmaker
Technical User
Are you saying that I must get maint to have maint rights. What is one or no permissions?
mikeydidit
IS-IT--Management
Yes, Some sort of contract has to be in place to get technical permissions for your switch.
Mike Jones
Louisiana State University Health Sciences center
Mike Jones
Louisiana State University Health Sciences center
SparkyDTMF
MIS
I just went through this for a new PBX we installed a couple of months ago. Avaya basically said no maintenance contract, no maintenance permissions - no ifs, ands, or buts.
mikeydidit
IS-IT--Management
They told me after dropping our 7X24 contract that If I did not have a contract by a certain date, they would dial in and turn off my permissions. I said, "But i am not sure the lines are still active for the INADS line." They said then we will have a tech come out and do it.
After a little research it's in the fine print with the inital purchase agreement, that they do have the right to do this.
I now have "Maintenance assist" I dont call them but have to pay it anyways...
Mike Jones
Louisiana State University Health Sciences center
After a little research it's in the fine print with the inital purchase agreement, that they do have the right to do this.
I now have "Maintenance assist" I dont call them but have to pay it anyways...
Mike Jones
Louisiana State University Health Sciences center
phoneguy55
Programmer
What about maintenance with a business partner? Does that count?
What's the per port cost on "MA"? I just had them requote us and they only offered me:
full coverage
remote parts plus
remote only (is this the same as MA?)
The pricing differed little even though the offerrings differed widely (coverage on everything vs coverage for basically nothing). The pricing was around:
$8K, $7.5K, and $7K for the 3 different offerrings. would just assume take care of the switch myself but $7K per month seems a little steep just to have them not turn off MSP's.
-CL
full coverage
remote parts plus
remote only (is this the same as MA?)
The pricing differed little even though the offerrings differed widely (coverage on everything vs coverage for basically nothing). The pricing was around:
$8K, $7.5K, and $7K for the 3 different offerrings. would just assume take care of the switch myself but $7K per month seems a little steep just to have them not turn off MSP's.
-CL
mikeydidit
IS-IT--Management
The business partners do count, but choose wisely. As with anything some are better than others so be careful. I believe the “per port charge” is now going for about 60 cents per port. You may be able to find a better deal than that through a business partner.
Make sure and consolidate as much as you can and pull out the packs that you don't need. (At least until they pull your list configuration.) I wouldn’t get maintenance on sets or packs. You can buy them so much cheaper, and have them delivered quicker from the secondary market with better warranties. I keep a few of the necessities around that I have to have, (tn464, tn573b, tn570c), basically the ones that can effect service.
This was our least expensive route to keeping our maintenance permissions.
Mike Jones
Louisiana State University Health Sciences center
Make sure and consolidate as much as you can and pull out the packs that you don't need. (At least until they pull your list configuration.) I wouldn’t get maintenance on sets or packs. You can buy them so much cheaper, and have them delivered quicker from the secondary market with better warranties. I keep a few of the necessities around that I have to have, (tn464, tn573b, tn570c), basically the ones that can effect service.
This was our least expensive route to keeping our maintenance permissions.
Mike Jones
Louisiana State University Health Sciences center
mikeydidit
IS-IT--Management
faq690-5976
I wrote the above for anther group that had some of the same questions. Then it seems to keep making it's way here so I then posted it with TT. It may give you a little insite and help make up your mind on what would be best for you.
Mike Jones
Louisiana State University Health Sciences center
I wrote the above for anther group that had some of the same questions. Then it seems to keep making it's way here so I then posted it with TT. It may give you a little insite and help make up your mind on what would be best for you.
Mike Jones
Louisiana State University Health Sciences center
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mikeydidit
IS-IT--Management
I wish it were so orypecos. Avaya has to do the initial dial in and do the permission changes and "customer access to the INADS port" even for the BP (or at least ours has to). I am sure they have some sort of permissions that their tech’s can use, but will not let customers have it for fear of loosing their partnership with Avaya.
I have been trying to help some of our other offices down south and this is what I have run into with them as well. I ask for a universal type password so I could dial in remotely and try to get these people back up, but our BP would have to send in paperwork for that system and then Denver would dial in and set it up.
One that I worked on the other day had major trunking troubles. With no maintenance agreement in place Avaya told them it would take 5 days before they could get someone out to help. They called my director and I got on a conferencing bridge with their on site tech. I was able to help them restore their trunking without actually going to New Orleans, but it made it a challenge stepping someone else thought the steps on the phone.
Mike Jones
Louisiana State University Health Sciences center
I have been trying to help some of our other offices down south and this is what I have run into with them as well. I ask for a universal type password so I could dial in remotely and try to get these people back up, but our BP would have to send in paperwork for that system and then Denver would dial in and set it up.
One that I worked on the other day had major trunking troubles. With no maintenance agreement in place Avaya told them it would take 5 days before they could get someone out to help. They called my director and I got on a conferencing bridge with their on site tech. I was able to help them restore their trunking without actually going to New Orleans, but it made it a challenge stepping someone else thought the steps on the phone.
Mike Jones
Louisiana State University Health Sciences center
I was told on October 1st (Today) that Avaya will be turning off all Maintenance rights for those customers who do not have maintenance contracts with Avaya. The rep said "Because we own the software" Typical Avaya finding new ways to alienate and bully their clients. Innovators I tell ya!
In the future everything will work...
In the future everything will work...
mikeydidit
IS-IT--Management
Its not like the old days guys were custumer service was first priority. Now it's we got ya, and you are going to pay us If you really want to use what you got. The last feature I had turned on cost $10,000 and another &1000 for them to program. That was before the RTU's and MSP's. It doesn't look like it is getting any better either.
These are still the best systems on the market, but they may be pricing theirselfs right out of new business if they are not careful....
Mike Jones
Louisiana State University Health Sciences center
These are still the best systems on the market, but they may be pricing theirselfs right out of new business if they are not careful....
Mike Jones
Louisiana State University Health Sciences center
I was in a meeting a couple of years ago with mid level Avaya management, and they said that every day they have less maintenance contracts and it was really hurting the bottom line. You would think that they would improve customer service to stop the hemoraging, but they have decided to try and lessen the companies dropping the maintenance by pulling fast ones on their customers such as the 'maintenance permissions' and dropping support on systems that have no designed in problems like the current systems.
NX01
Like it or not.....If you read the fine print you know what your getting yourself into that is all I meant....Many people seem so suprised to find out about this.
As to your comparison with MS it is not exactly apples to apples. While I do not agree with Avaya's methods here I am suprised to see year after year people act as though this is a shock or a new policy. It has been like this with them in one form or another for decades.
Like it or not.....If you read the fine print you know what your getting yourself into that is all I meant....Many people seem so suprised to find out about this.
As to your comparison with MS it is not exactly apples to apples. While I do not agree with Avaya's methods here I am suprised to see year after year people act as though this is a shock or a new policy. It has been like this with them in one form or another for decades.
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