Maintenance command for active calls on MCD 5.0

[pandabear1]

I have a MCD 5.0 and am wondering if there is a maintenance command to see the trunk (in my case Pri trunks) and what extension is active on that trunk or is it in an ACD queue. I know of the "state" command to see if the trunk is idle/busy etc but not what is busy with. My issue is not all my trunks show busy but am getting reorder tone when calling in and I want to check all I can in the pbx before calling in a trouble.

thanks in advance

 

[nytalkin]

I haven't tried it on MCD 5 but the RESOURCE command should give you the information you are looking for.

RESO 2 1 3 1 (plid of trunk)

NO GOOD DEED GOES UNPUNISHED!

 

[kwbMitel]

I've never found anything that directly relates the trunk and the station.

you can compare the state of the trunks and the stations manually and there is a resource? number generated that would be identical for the devices talking to one another.

One suggestion would be to turn on your traffic reporting and observe the peg counts on each channel. What your describing sounds like a bad channel. One channel will either have a very high count compared to time or low count overall.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[wireman50]

Not directly related to trunk/station but would a congestion report suffice whilst the problem is there?

 

[wireman50]

EDT may help as well as this will give you much troubleshooting info for the trunks.

 

[pandabear1]

thank guys I will try your suggestions

 

[LoopyLou]

One thought I had is the PRI provisioning. You can buy a PRI with a limit on the number of calls allowed. What I mean by that is you can buy PRI's fully open i.e all 23 channels can take incoming calls or all 23 channels can make outgoing calls. You also can buy PRI's where they have a set limit on the number of incoming or outgoing calls they will take i.e you can buy 12 incoming and the PRI will take 12 imcoming calls with the 13th incoming call being rejected. Would have thought however that would have produced a busy tone. Any idea on how you are provisioned?

Also you don't say how the PRI's are connected ie embedded or NSU. The NSU can have limits on the number of calls set in IMAT ( min/max ). Are you using an NSU?

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[pandabear1]

I am using the embedded E1/T1 module and have 36 channels and 5 vtgs. I have talked with the telco and got the vfgs that have mins/maxs and the ones that are fixed. It is only the one vfg for the call centre that I am having problems with. My next step is to have the telco network folks on the line and see what activity they see while I am in the MCD and see what channels I show that are actually busy and compare.

 

[slapin]

It is possible to setup MiTAI monitors on all the trunks and have their status including ANI/DNIS information available.
This is a sample application which does it. You will need to have mitai runtime library as it is not included for various reasons.

http://www.tvman.org.ua/tm.zip?attredirects=0

I also started a small resource about MiTAI protocol itself.

http://www.tvman.us/pmwiki/pmwiki.php?n=MITEL.MITAI

 

[619Tech]

@slapin - I DL the tool (THX); trying to find mitaiclient.dll in software. I assume it's hidden in one of the many tar/gz's? I checked an old 8.0.7.16_2 disk and my latest 11.0.2.66 folder, but am unable to locate...

 

[slapin]

Hmm, I was under impression that it is located on Disk2 in Tools directory. Looks like I was wrong. Let me see what I can do.

 

[slapin]

Try this

http://efshare.com/?s=26F8CH

 

[slapin]

I have updated the package.

http://www.tvman.org.ua/Pack.zip?attredirects=0