Maint Contract

[hawks]

Time to shop around for new contract. Anyone got any pros or cons on the following providers?
Xeta, Presidio, or DCI (Digital Connections)

 

[Schill13]

Where are you located?

 

[hawks]

Tampa/Orlando

 

[Schill13]

There are other companies also:
Ronco Communications out of Tampa

 

[Romar53]

There is Shared Technologies Inc. Check out the web site.

 

[GHTROUT]

When it comes down to many choices, I like to know how many system techs are employed, how far they are away, and where the nearest parts depot is (with a real "stock" of parts).

I'd also want to meet with (at least) the service manager to see how customer focused, ethical, etc., they are. The sales team is rarely needed after the contract is signed.

If you pick a local company, you could go so far as running a Dunn & Bradstreet report on them, so see how organized and effective they really are. I used to do that to all vendors before signing with them.

~~~
[©] GHTROUT.com [⇔] A Variety of Free Resources for Nortel Meridian/CS1000 System Administrators

 

[hawks]

Sorry I should have explained a little more. I've spoken with and have had relations with a few of the ones mentioned Verizon, Shared, Ronco, ect.. I was just wondering if anyone had any info on the others. I thought I might include them this time around just to get some different pricing and to see what they could offer. But if anyone has had a really bad time with them then I'm not going to waste my time with them.

 

[GHTROUT]

I've subbed for Xeta. They seem quite well organized. I think they have a hand in the Nortel Social Security system upgrades - not the primary, but at least they have some future.

~~~
[©] GHTROUT.com [⇔] A Variety of Free Resources for Nortel Meridian/CS1000 System Administrators

 

[hawks]

GHTROUT,
Glad to hear you say that because after a litle more research they look pretty good. I think I'll give them a call.

 

[unkalary]

One major company is AT&T. It is located in Tampa and Orlando.

 

[trvlr1]

We use Embarq in Tampa and have been very pleased with the techs professionalism and experience. They have been great to work with.

 

[Johnthephoneguy]

I work on the SSA contract but haven't seen anyone from XETA yet, are they field techs? I work on the back end in VNOC on weekends.

i have worked with Presidio before, I am 50/50 with them so far. Sometimes you get someone who knows what they are doing but dealing with them was difficult. I did have one run in and they handled everything perfectly though.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[RyanEOD]

So far on the SSA stuff I have only seen Nortel folks. I think there was a Xeta PM or something like that up at one of the New York locations.

 

[Johnthephoneguy]

General Dynamics is one of the big players on the SSA contract also, and the field techs they are using for the office replacement have been from multiple vendors.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[RyanEOD]

Yeah we are one of their subs too. I have thankfully not had to do anything with the install hands on, other co-workers have been.