Main number to operator

[phonedud]

Where is the setting for incoming calls to the attendent? I need to change the extention of the console.

 

[AvayaTier3]

Hardware platform? Definity/CM software version?
There are many many ways to route calls to the attendant.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

39 years Bell, AT&T, Lucent, Avaya
Tier 3 for 29 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[4merAvaya]

The Main number is defined on the Listed-Directory-Number table.

If you want to change the extension number assiched to the Attendant, you would use 'change attendant x'.

Kevin

 

[AvayaTier3]

Main numbers can be hunt-group extensions, vdn extensions, attendant extensions, listed-directory-numbers, dialplan "attd" to 0 or other number, tenant partitions, attendant vectoring, intercept treatment, coverage, etc.


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

39 years Bell, AT&T, Lucent, Avaya
Tier 3 for 29 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[phonedud]

I understand there are many way to send calls to the attendent but somewhere that information is entered so the system know where to send incoming call from the carrier like AT&T. AT&T send the calls down a pri trunk and the system then send the calls to the attendent or if they are dids then to the station. Having a problem of find that place in the system.

 

[AvayaTier3]

display trunk-group 11                                          Page   3 of  10
                       INCOMING CALL HANDLING TREATMENT
 Service/       Called    Called        Del  Insert           Per Call  Night
 Feature         Len      Number                              CPN/BN    Serv
 public-ntwrk     4   4131              4    3587                      3501
 public-ntwrk     4   7763              4    3855                      3851
 public-ntwrk     4   6887              4    3852                      3875

display system-parameters features                              Page   1 of  19
                            FEATURE-RELATED SYSTEM PARAMETERS

                       DID/Tie/ISDN/SIP Intercept Treatment: 04189

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

39 years Bell, AT&T, Lucent, Avaya
Tier 3 for 29 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[wellco9530]

Well, phonedud...Unless "tier3" accesses your system, knows the DNIS digits AT&T is sending and then tells you how the calls are getting to your console...he has provided the tools to find what you need. The options he listed are pretty much where you are going to find how the calls are routed to your attendant..look you will find it.

Good Luck

...bob...