mailbox answering hunt group

[fonegal]

Mics 4.1 with Nam 4.0. I am trying to answer with auto attend and then ccr tree 1 and path1 sent to hunt group 707
rings fine on transfer but on the 5th ring a machine voice answers and says "the party you are trying to reach is not available" after a few seconds Exiting the system!Que on busy set to ext 269 after 45 seconds.
Checked for line appearances on system sets but none appear to be set to appear and ring.Any ideas????

 

[MadDax]

Someone else help me out but I believe the setting is the answer back or return to attendant # of rings...something like that. Mine did this until I fixed a few weeks ago but i cannot remember the exact setting to change.

 

[stsguy]

is ext 269 forwarded to vmail

WORK SMART NOT HARD

 

[curlycord]

What is the the Overflow set to?


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curlycord

http://www.curlycord.com

 

[fonegal]

Overflow set to a set with voicemail box after 6 rings,but that mailbox has been initialized and is working,I now believe the solution is in the lines drt or transfer callback setting because if I call the hunt group number directly on the intercom everything works correctly.

 

[curlycord]

I agree.

Also note that any phone in a hunt group that have lines appear on them will cause gief, it says in manual under HG not to have them assigned.

If need/want/intrested:
Create Mailbox 707
Set Overflow to VoiceMails DN

Setup Off Prem Notify on MB 707 to call Internal DN 707.

When message is left then vmail will call the HG group based on COS settings. i.e once every 15 minutes up to 9 times.



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curlycord

http://www.curlycord.com