Mail to multiple clients, only one needs to read 1

[Pilquist]

I am running Exchange 5.5 SP2 with Outlook 98 clients. I am hoping there is a way to accomplish something like the following:<br>
<br>
- 2 or more recipients of a message<br>
- Only 1 of them will be logged on at a time<br>
- The originator of the message is not part of this group<br>
- When 1 of the recipients has received the message, the message is removed from the remaining mailboxes<br>
<br>
The closest I have been able to get with this so far has been to create another mail account (requests) to receive the messages, with each of the intended recipients having permissions to open the requests inbox. The drawback is not being able to display a notification message when the requests account receives a message.<br>
<br>
Thanks for the help,<br>
Jim Pilquist<br>
Casey's General Stores, Inc.<br>
jim.pilquist@caseys.com<br>
<br>

 

[TheOne]

I wouldn't go so far as to create an additional account, but if you do and their outlook clients have the additional mailbox open, it should notify them when it gets mail also, just like their default account.<br>
<br>
Example: Exchange opens <br>
<br>
Bob's Inbox<br>
Shared Inbox<br>
<br>
Bob's computer should "ding" or whatever whenever a message shows up.<br>
<br>
A better way would be to create a public folder, and only give the two you specified access to it. Publish the e-mail address of the public folder, and have people sent to that address.<br>
<br>
<br>
Hope it works, I don't know if Outlook will notify on new message receipt in a public folder or not. We only have one public folder on my site, and I never keep Outlook open long enough to find out.<br>
<br>
<br>
Later

 

[dan]

We use something similar for our requests to change passwords that might work. When a request (designated by a particluar subject line) comes to the helpdesk, it is forwarded to 3 people. Whoever responds first, sends a reply to the sender (helpdesk) that the job has been done. Since it has the same subject line, it is forwarded to all three names. So if you have a "matching set" you delete them both.<br>
Dan

 

[Pilquist]

Regarding the response of April 26.<br>
The notification message only works for mail received by the Outlook profile that was opened, not for any additional mailboxes opened by the user with the Outlook client. I have tested this, and it does NOT work.<br>
Since I first posted my question, the notification message has become a necessary component, so that eliminates using a public folder.

 

[dan]

It is true that the notification is only for the primary user mailbox. That is why we forward a message (when it is delivered to helpdesk) to all three primary users (UserA, UserB and UserC) who need access to the notice and then use a separate rule on each of the user inboxes (of UserA, UserB and UserC) to give notification (to the primary user) and put the message into a separate folder (in that pimary user's mailbox).<br>
Dan

 

[rmac]

I not sure if you have tried this. It sounds like you may have.<br>
<br>
Set up a global mailbox by creating a global group and then create a mailbox where the global group is the owner. Assign the people to the global group and they will be able to access the mailbox.<br>
<br>
Another idea is to use offline folders so that the message is not deleted from the server when it is read