Mail saving message - help needed

[minesman]

When I try to retrieve my messages in netscape, I get an error which reads "an error occurred while saving mail messages'. At that point netscape stops retrieving messages. When I retry - it downloads the same messages again and again - always ending the dame way. I currently have 22 messages but it dies on the 5th one. Help!!

Running windows ME and netscape 4.77.

 

[drkestrel]

First make sure your Mail server is OK
[Parameter in CAPS]
1) try

telnet YOURMAILSERVER.YOURISP.COM 110

(assuming it's a POP mail server)
2) type

user YOUR_USER_ID<enter>

3) type

pass YOUR_PASSWORD <enter>

4) server should return something like OK or the number of mails you've got
5) type

 uidl<enter>

to list the mails
6) to simulate mail retrieval type

get N <enter>

, where N is the number from 1....N, where N is the total number of mail you've got
7) Your Mail client should delete the mail from the POP server after it has retrieved it (unless you've selected Keep mail). To delete mail type

 dele N<enter>

, where N is the number of mail from 1...N you've got. I THINK it should be quite safe to do to DDELE cos I think (don't take my word for it though! You could try with some experimental mails) you could type

 RSET<enter>

to get back deleted mail
8) To quit, type

 quit<enter>

If nothing above fails, then your mail server is fine. Otherwise, contact your ISP/administrator.

Now, check your Program Files\Netscape\users\yourUser\Mail\*.*, make sure all files are Read and Writable by you. Right click on all files, and select properties, make sure the Read-only box is not ticked!

You could also try to select 'compress folders' from the mail menu to see if it helps sorting out corrupted mail folders/files.

HTH

 

[minesman]

At the risk of sounding dumb - where do I enter the telnet commands? I've verified that all my mail files in netscape are read/writable by me. I used to get 5 messages then it would die. i've since changed some of the setup iyems to delete from the server once downloaded. Now it dies on the 1st one. There are 30+ stacked up.

 

[paulwood]

Go to start > run and enter telnet and the commands outlined in step 1) This will run telnet and connect to the server.

 

[minesman]

I got a response from netscape directing me to web2mail.com. I was able to delete the bad email from there.
Thanks for the response. Now I know how to run telnet.