Mail not beening sent/recieved unless user manually clicks folder

[Nerdhurd]

Greetings all,

I am using Exchange 2003 mail server and outlook 2000 email clients. I am not using any custom configuration in outlook, just the default settings. Everything connected through local ethernet

Lately, it seems as though a few users (not all of them) can not send/recieve mail unless they click on there outbox (or somewhere in outlook). So they send a message and it just sits in the outbox until the user clicks on a folder at which point there message is sent. Same deal for receving mail, a user wont recieve new mail unless they click in out look. So these users that work with outlook minimized arn't seeing the notification message for new mail because they don't recieve anything until they click a folder.

Hope that makes sense, its only happening to 10 or so users out of 100. I don't have any custom configuration in outlook eigther, just the base instalation...have even tried reinstalling outlook on the client computers.

Any ideas?

Thanks!

NerdHurd

 

[colinmitton]

I dont know if this would help, but I have just had that problem myself. I'm using Exchange 2003 sp1 and Outlook 2003. One of my users could not send / receive email unless they manually click the send and receive button. I checked all setting and they seemed fine. To solve this I went in to control panel and under mail deleted the Exchange connection in accounts. Then deleted the profile from the computer.

I then started outlook again and ran through my usual setup routine (i.e. put in server name, username, checked advanced setting etc).

Everything was then fine? this is the second time its happened and each time thats worked.

Hope this helps in some way and it saved me from re-installing outlook completely!

 

[colinmitton]

Sorry to be clear on the profile front it was just the email profile not the user profile.

 

[Tightpants]

See thread 605-945904

It might be caused by the Windows Firewall on the workstations.

 

[Nerdhurd]

Welp, turned out to be the local firewall!!!

I simply added OUTLOOK.EXE to the windows firewall exception list and email is now being sent/recieved instantly, as it should!

Awesome, thank you both!