Mail Attachment issue

[MikeEasdon]

One of my users has an issue where he sends an attachment to his client but the client receives his mail with the attachement converted to a .dat file. The contents of the .dat file lists the usual asci and text from the mail body and the attachment.

Anyone else in the office can send attachments to this client successfully, so an issue at their end has been ruled out.

We've given this guy a fresh build with a new profile but this has not helped at all.

Help, I'm no exchange expert so any assistance is greatly appreciated.

Exchange 5.5 on W2K with W2K client side (NT4.0 sp6a upgrade)

Cheers

Mike

 

[Marcs41]

And the mail client is? _{If 'something' 'somewhere' gives 'some' error, excpect random guesses or no replies at all. Please specify details.
Free Tip: The F1 Key does NOT destroy your PC! - Marc}

 

[MikeEasdon]

Sorry, Outlook 98 at both ends.

Cheers

Mike

 

[Marcs41]

You may want to compare the Encoding settings for that user, in Outlook go into Options - Mail Format - International and see if they are equal to one with o problem, is normally Western Eutopean ISO. _{If 'something' 'somewhere' gives 'some' error, excpect random guesses or no replies at all. Please specify details.
Free Tip: The F1 Key does NOT destroy your PC! - Marc}

 

[MikeEasdon]

Thanks, I'll check the settings and post back.

Mike

 

[click]

We had a simmilar problem with a particular user. What I came to find out is that the user had the "Always send to this recipient in Microsoft Outlook rich-text format" turned on. Some email systems don't know what to make of it, and they just transform it into a .dat file or an att.htm file. Taking that check mark off did the trick. The user had to send either in HTML or plain text. Hope this helps. Click.

 

[Marcs41]

Good point click, I forgot to mention the obvious. _{If 'something' 'somewhere' gives 'some' error, excpect random guesses or no replies at all. Please specify details.
Free Tip: The F1 Key does NOT destroy your PC! - Marc}

 

[royalmail]

We had this issue the other day when sending from Outlook 2000 through Exchange to a Lotus Notes mail system. Don't know what the remote client was.

Can you clarify exactly where this setting needs to be changed please? I have found the general setting under Tools>Options>Mail Format but I can't find a specific per user setting as of yet..

 

[Marcs41]

The per user setting is ... per address book entry if that is what you mean. Open address book and select the way to send (HTML or Plain text). In Contacts (with Exchange) there is no per users setting, you depend on the serversettings.
_{If 'something' 'somewhere' gives 'some' error, excpect random guesses or no replies at all. Please specify details.
Free Tip: The F1 Key does NOT destroy your PC! - Marc}

 

[MikeEasdon]

Fixed.

User had the send in ORT format specified. Reverted to send in plain text and all is OK.

Cheers for all assistance.

Mike