Macro Condition Question

[sitadba]

I send emails from macros for certain problem tickets based on the category type and length of time they are open. I now need to break it down further and send the emails to different people based on the region the customer is located. My macro is now not working after my changes.

Working macro: status in $L.new="alert stage 1" and (category in $L.new)#"Component"

Not working macro: status in $L.new="alert stage 1" and (category in $L.new)#"Component" and site.region in $L.new="Americas"

site.region is a field that is automatically populated when a problem ticket is opened.

It seems that whenever I need to add a 3rd condition it never works. Any help would be greatly appreciated.

Other information for the macro which hasn't been changed is:

Applies When: Problem Tickets are Saved
Macro Type: Mail Many People
Then I have it going to specific email addresses.

Kind Regards,
Denise

 

[eisefr]

Try it with this:

status in $L.new="alert stage 1" and ((category in $L.new)#"Component" and site.region in $L.new="Americas&quot Bye from Germany..
Frank