sodakotahusker
Programmer
- Mar 15, 2001
- 601
This whole problem started after I downloaded and installed Windows XP SP2.
When it reboots I have the Microsoft message that a serious problem was encountered (duh!). When I click on send it gives me the following message.
Solution found: install missing updates
Thank you for submitting an error report.
Problem description
The error was likely caused by:
10/100 Ethernet Adapter (an983.sys)
Solution
Your computer is missing updates that can fix or prevent the problem you reported.
Go to Microsoft Update.
Select the updates for 10/100 Ethernet Adapter (an983.sys), and then click Review and install updates.
The Microsoft Update website only provides drivers for specific hardware types. If a new driver for your device is not listed on the Microsoft Update website, contact Infineon - AMDtek online at Infineon - AMDtek.
Note: If you have not installed the latest Microsoft Update software, you will be asked to upgrade and restart your computer before you can use the website. After restarting, go to the Microsoft Update website. Click Custom, click Hardware, Optional, select all 10/100 Ethernet Adapter (an983.sys) updates, and then click Review and install updates.
I went where they told me on the internet and had no success. I continued looking on the net an finally I found a driver which was something like an983b.sys I installed that. The problem continued. I was able to boot in safe mode and work just fine (if you don't mind working at 640 x 480).
Then one day the problem just went away. I kept waiting for it to come back but it never happened. So I turned the power options back on for auto shutdown (something that seemed to always trigger a reboot when the problem was occurring). No problem still. I was happy as a clam and went on like that for several weeks. Today, with trepidation, I installed the CISCO VPN package for accessing work. Twice since it has booted itself again and brought up the driver message. This is driving me nuts.
#1 - I seem to have an ethernet card and a build in ethernet port. It seems that if I am having problem with the driver for the ethernet card - I should be able to just disable that and use the other ethernet port? Is that sound thinking? I think I had tried plugging into that port before and had no luck but maybe that one is disabled? Anyway - that looks like the simplest solution to me. I could buy a different ethernet card. Of course there is always the chance that this error is bogus and something else is really causing the boot-up.
Does anyone have advice for how I should attack this ??
When it reboots I have the Microsoft message that a serious problem was encountered (duh!). When I click on send it gives me the following message.
Solution found: install missing updates
Thank you for submitting an error report.
Problem description
The error was likely caused by:
10/100 Ethernet Adapter (an983.sys)
Solution
Your computer is missing updates that can fix or prevent the problem you reported.
Go to Microsoft Update.
Select the updates for 10/100 Ethernet Adapter (an983.sys), and then click Review and install updates.
The Microsoft Update website only provides drivers for specific hardware types. If a new driver for your device is not listed on the Microsoft Update website, contact Infineon - AMDtek online at Infineon - AMDtek.
Note: If you have not installed the latest Microsoft Update software, you will be asked to upgrade and restart your computer before you can use the website. After restarting, go to the Microsoft Update website. Click Custom, click Hardware, Optional, select all 10/100 Ethernet Adapter (an983.sys) updates, and then click Review and install updates.
I went where they told me on the internet and had no success. I continued looking on the net an finally I found a driver which was something like an983b.sys I installed that. The problem continued. I was able to boot in safe mode and work just fine (if you don't mind working at 640 x 480).
Then one day the problem just went away. I kept waiting for it to come back but it never happened. So I turned the power options back on for auto shutdown (something that seemed to always trigger a reboot when the problem was occurring). No problem still. I was happy as a clam and went on like that for several weeks. Today, with trepidation, I installed the CISCO VPN package for accessing work. Twice since it has booted itself again and brought up the driver message. This is driving me nuts.
#1 - I seem to have an ethernet card and a build in ethernet port. It seems that if I am having problem with the driver for the ethernet card - I should be able to just disable that and use the other ethernet port? Is that sound thinking? I think I had tried plugging into that port before and had no luck but maybe that one is disabled? Anyway - that looks like the simplest solution to me. I could buy a different ethernet card. Of course there is always the chance that this error is bogus and something else is really causing the boot-up.
Does anyone have advice for how I should attack this ??