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Listening to calls
- Thread starter vaniello
- Start date
mattKnight
Programmer
Call Listen
Take Care
Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
Take Care
Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
amriddle01
Programmer
Call listen, it takes a little bit of setting up, but not too bad 
ACS - IP Office Implement
"I'm just off to Hartlepool to buy some exploding trousers
ACS - IP Office Implement
"I'm just off to Hartlepool to buy some exploding trousers
amriddle01
Programmer
A little nudge in the right direction
The use of call listen is dependant on:
· The target being a member of the group set as the user's Monitor Group (User | Telephony | Supervisor Settings).
· The Can Intrude setting of the user listening and the Cannot be Intruded setting of the target. Monitoring is independent of the settings of the third party to the call if they are internal.
· This feature uses IP Office conference resources. If insufficient conference resource are available it will not be possible to use this feature.
· For IP Office 4.0+ a number of new features are supported for call listening:
· Users can be given privacy features that allow them to indicate that a call cannot be monitored. See Private Calls.
· IP extensions can be monitored including those using direct media. Previously the monitoring of IP extensions could not be guaranteed.
· The monitoring call can be initiated even if the target user is not currently on a call and remains active until the monitoring user clears the monitoring call.
· The user who initiated the call listen can also record the call.
· For IP Office 4.2+, intruding onto an a user doing silent monitoring (Call Listen) is turned into a silent monitoring call.
· 1600 Series phones with a user button can initiate listening using that button if the target user meets the criteria for listening.
ACS - IP Office Implement
"I'm just off to Hartlepool to buy some exploding trousers
The use of call listen is dependant on:
· The target being a member of the group set as the user's Monitor Group (User | Telephony | Supervisor Settings).
· The Can Intrude setting of the user listening and the Cannot be Intruded setting of the target. Monitoring is independent of the settings of the third party to the call if they are internal.
· This feature uses IP Office conference resources. If insufficient conference resource are available it will not be possible to use this feature.
· For IP Office 4.0+ a number of new features are supported for call listening:
· Users can be given privacy features that allow them to indicate that a call cannot be monitored. See Private Calls.
· IP extensions can be monitored including those using direct media. Previously the monitoring of IP extensions could not be guaranteed.
· The monitoring call can be initiated even if the target user is not currently on a call and remains active until the monitoring user clears the monitoring call.
· The user who initiated the call listen can also record the call.
· For IP Office 4.2+, intruding onto an a user doing silent monitoring (Call Listen) is turned into a silent monitoring call.
· 1600 Series phones with a user button can initiate listening using that button if the target user meets the criteria for listening.
ACS - IP Office Implement
"I'm just off to Hartlepool to buy some exploding trousers
mattKnight
Programmer
<playground>
Andy is a slowcoach
</playground>
Take Care
Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
Andy is a slowcoach
</playground>
Take Care
Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
amriddle01
Programmer
It is hard to type while drinking a pint of Carlsberg ![[cheers]](/data/assets/smilies/cheers.gif "[cheers] [cheers]")
ACS - IP Office Implement
"I'm just off to Hartlepool to buy some exploding trousers
ACS - IP Office Implement
"I'm just off to Hartlepool to buy some exploding trousers
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