Listening in for Quality. 1

[AX64]

I've received a request to setup a manager so they can listen in on calls between tech support and customer. I've already researched the legality of this and will be making an announcement that the call maybe monitored for training/quality.

So how would this manager listen in on calls?

We have an IP Office 500 v5.0(22)

 

[tlpeter]

Isn't this basic stuff ?
You should have learned this.
Use F1 and search for monitor group, intrude etc etc etc.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[Telecomboy]

Search the help option in Manager under Call Intrude and Call Listen. You'll find what you need there.